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1. Data Protection and GDPR Compliance: Required when personal data processing is involved in service delivery

2. Security Requirements: Detailed security measures and compliance requirements, necessary for services involving sensitive data or systems

3. Disaster Recovery: Procedures for service continuity in case of major incidents, relevant for critical services

4. Change Management: Procedures for implementing service or infrastructure changes, important for complex technical services

5. Subcontractors: Terms regarding the use of subcontractors, needed when service provider may delegate services

6. Intellectual Property Rights: Required when services involve creation or use of intellectual property

7. Insurance Requirements: Specific insurance obligations, important for high-risk or high-value services

8. Exit Management: Detailed transition procedures at contract end, important for complex or critical services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Metrics: Detailed KPIs, measurement methodologies, and targets

3. Schedule 3 - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for different types of issues

5. Schedule 5 - Technical Support Procedures: Detailed procedures for requesting and receiving technical support

6. Schedule 6 - Change Request Template: Standard format for requesting and documenting service changes

7. Appendix A - Report Templates: Standard formats for various required reports

8. Appendix B - Service Level Measurement Tools: Description of tools and methodologies used for service level measurement