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1. Data Protection: Detailed provisions for handling personal data, required when services involve processing personal data under GDPR

2. Disaster Recovery: Procedures for service continuity in case of major incidents, recommended for critical services

3. Security Requirements: Specific security standards and procedures, necessary for services involving sensitive data or systems

4. Change Management: Procedures for implementing service changes, recommended for complex technical services

5. Subcontractors: Terms governing the use of subcontractors, needed when service provider uses third parties

6. Service Level Review: Procedures for periodic review and adjustment of service levels, useful for long-term contracts

7. Training and Support: Details of training and support services, relevant when user training is part of the service

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered by the agreement

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Schedule 3 - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule 4 - Escalation Procedures: Detailed procedures for issue escalation and emergency contacts

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Report Templates: Standard formats for various required service reports

7. Schedule 7 - Operational Procedures: Detailed operational procedures and processes

8. Appendix A - Contact Details: List of key contacts from both parties

9. Appendix B - Service Locations: List of locations where services are to be provided