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1. Change Management: Procedures for requesting and implementing changes to the website or services (include if the scope of services may evolve)

2. Disaster Recovery: Disaster recovery and business continuity procedures (include for business-critical websites)

3. Third-Party Integrations: Terms governing integration with third-party services or APIs (include if the website relies on external services)

4. Content Management: Responsibilities and procedures for content updates and management (include if content management is part of the service)

5. Service Credits: Compensation scheme for service level failures (include for high-value or critical services)

6. Training: Training provisions for customer staff on website management (include if training is part of the service)

7. Intellectual Property Rights: Detailed IP provisions for website content and custom development (include if custom development is involved)

8. Exit Management: Detailed transition provisions at contract end (include for complex or business-critical websites)

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including performance metrics and measurement methods

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, pricing models, and payment terms

3. Schedule 3 - Support Procedures: Detailed support procedures, escalation paths, and contact information

4. Schedule 4 - Technical Requirements: Specific technical requirements, including hosting environment, security protocols, and backup procedures

5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures

6. Schedule 6 - Service Credits Calculation: Formula and procedures for calculating service credits for performance failures

7. Appendix A - Contact Details: Key contacts for both parties, including technical, administrative, and emergency contacts

8. Appendix B - Incident Response Plan: Procedures for responding to and resolving various types of service incidents