Consumer Rights Act 2015: Primary consumer protection legislation governing consumer contracts, unfair terms, and the quality of goods and services
Consumer Contracts Regulations 2013: Regulations covering information requirements and cancellation rights for consumer contracts, particularly relevant for service agreements
Consumer Protection from Unfair Trading Regulations 2008: Legislation protecting consumers from unfair commercial practices, misleading actions or omissions
UK GDPR: Post-Brexit data protection regulation governing how organizations must handle and protect personal data
Data Protection Act 2018: UK's implementation of data protection standards, working alongside UK GDPR
Privacy and Electronic Communications Regulations: Specific rules for electronic communications, including electronic marketing and cookies
Electronic Commerce Regulations 2002: Rules governing electronic commerce and online service provision in the UK
Electronic Communications Act 2000: Framework for electronic signatures and communications in contractual relationships
Unfair Contract Terms Act 1977: Controls the use of unfair terms in contracts, particularly exclusion and limitation clauses
Supply of Goods and Services Act 1982: Legislation imposing terms about quality of service and reasonable care and skill in service contracts
Financial Services and Markets Act 2000: Regulatory framework for financial services, relevant if the SLA involves financial service support
Communications Act 2003: Regulatory framework for telecommunications services, relevant for telecom-related support services
Working Time Regulations 1998: Rules governing working hours and conditions, important for staff delivering support services
Employment Rights Act 1996: Basic employment rights legislation affecting service delivery staff
Equality Act 2010: Legislation ensuring non-discriminatory service provision and equal treatment of customers
Alternative Dispute Resolution Regulations 2015: Framework for resolving consumer disputes through alternative dispute resolution methods
