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1. Change Management: Procedures for requesting and implementing changes to services or service levels, recommended for complex service arrangements

2. Business Continuity: Disaster recovery and service continuity measures, important for critical HR services

3. Technology and Systems: Details of HR systems, software, and technology requirements, needed if specific technology platforms are part of the service

4. Transition Services: Process for transitioning services from current providers or internal teams, relevant for new service relationships

5. Compliance with Specific Industry Standards: Additional compliance requirements for regulated industries or specific sectors

6. International Service Provisions: Special considerations for multinational operations, relevant if services extend beyond Qatar

7. Staff Training and Development: Requirements for training client staff or maintaining service provider staff qualifications

1. Schedule 1: Detailed Service Descriptions: Comprehensive breakdown of each HR service component and delivery specifications

2. Schedule 2: Service Level Metrics and KPIs: Detailed performance indicators, measurement methods, and reporting requirements

3. Schedule 3: Fee Schedule: Detailed pricing structure, including base fees and variable costs

4. Schedule 4: Emergency Contact and Escalation Procedures: Contact details and procedures for service issues and emergencies

5. Schedule 5: Data Processing Requirements: Specific procedures for handling personal data in compliance with Qatar law

6. Appendix A: Required Reports and Templates: Standard formats for reports and documentation

7. Appendix B: HR Policies and Procedures: Key HR policies that the service provider must follow or implement

8. Appendix C: System Access and Security Protocols: Technical requirements and security procedures for HR systems