¶¶Òõ¶ÌÊÓÆµ

HR Service Level Agreement Template for Singapore

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your HR Service Level Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

HR Service Level Agreement

"I need a HR Service Level Agreement for outsourcing our HR operations to a third-party provider in Singapore, with specific KPIs for payroll processing (99.9% accuracy) and employee onboarding (48-hour turnaround), starting March 2025."

Document background
The HR Service Level Agreement is a critical document used when organizations outsource or formalize their HR service delivery arrangements in Singapore. It sets clear expectations for service quality, response times, and performance metrics while ensuring compliance with Singapore's employment laws and regulations. This agreement typically includes detailed service descriptions, KPIs, reporting requirements, data protection provisions, and escalation procedures. The document is essential for maintaining consistent HR service delivery and protecting both parties' interests while adhering to local legal requirements.
Suggested Sections

1. Parties: Identification and details of the service provider and client organization

2. Background: Context and purpose of the HR services agreement

3. Definitions: Key terms used throughout the agreement including references to Singapore employment legislation

4. Scope of Services: Detailed description of HR services to be provided, ensuring compliance with Singapore employment laws

5. Service Levels: Specific performance metrics and standards for HR service delivery

6. Term and Termination: Duration of agreement and termination conditions aligned with Singapore employment regulations

7. Fees and Payment: Pricing structure and payment terms

8. Compliance Requirements: Obligations under Singapore employment laws, PDPA, and other relevant legislation

9. Confidentiality and Data Protection: Data protection obligations under PDPA and confidentiality requirements

Optional Sections

1. Transition Services: Procedures for transitioning HR services from existing providers or internal teams

2. Technology Requirements: Technical specifications for HR systems and data management platforms

3. Business Continuity: Disaster recovery and service continuation plans for critical HR functions

4. Foreign Employment Provisions: Additional requirements when dealing with foreign workforce under Employment of Foreign Manpower Act

5. Union Relations: Procedures for handling union matters under Industrial Relations Act

Suggested Schedules

1. Schedule 1 - Detailed Service Description: Comprehensive breakdown of each HR service offering and delivery specifications

2. Schedule 2 - Service Level Metrics: Detailed KPIs, performance measurements, and reporting requirements

3. Schedule 3 - Price Schedule: Detailed pricing breakdown, payment terms, and fee calculation methods

4. Schedule 4 - Data Protection Requirements: Specific PDPA compliance requirements and data handling procedures

5. Schedule 5 - Escalation Matrix: Contact details and escalation procedures for service issues

6. Schedule 6 - Compliance Checklist: Checklist of relevant Singapore employment laws and regulatory requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions



































Clauses



































Industries

Employment Act (Chapter 91): Primary legislation covering basic employment terms and conditions, including working hours, overtime provisions, leave entitlements, and salary protection

Employment Claims Act 2016: Governs dispute resolution mechanisms and sets statutory limits for employment-related claims

Personal Data Protection Act (PDPA): Regulates the handling of employee personal data, including data protection obligations and consent requirements

Workplace Safety and Health Act: Establishes safety standards, obligations, and risk management requirements for workplace safety

Central Provident Fund Act: Governs mandatory contributions and payment obligations for Singapore's social security savings scheme

Industrial Relations Act: Regulates labor-management relations and union matters in the workplace

Work Injury Compensation Act: Provides framework for workplace injury coverage and compensation requirements

Employment of Foreign Manpower Act: Regulates the employment of foreign workers, including work pass requirements and obligations

Fair Employment Practices: Includes Tripartite Guidelines and TAFEP guidelines for ensuring fair employment practices

COVID-19 Workplace Regulations: Current workplace safety measures and remote working provisions related to pandemic management

Singapore Contract Law: Common law principles governing contract formation, terms and conditions, breach and remedies

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Third Party SLA

find out more

Vulnerability SLA

find out more

Work Level Agreement

find out more

Software As A Service Service Level Agreement

find out more

SLA Supplier Agreement

find out more

SLA Outsourcing Services

find out more

SLA For Development Projects

find out more

SLA For API

find out more

SLA Communication

find out more

Service Level Agreement In Procurement

find out more

Service Level Agreement For Consultants

find out more

Service Level Agreement For Cloud Services

find out more

Service Level Agreement Cyber Security

find out more

Service Level Agreement Availability

find out more

Service Based SLA

find out more

Sales And Marketing SLA

find out more

MSP Service Level Agreement

find out more

Library Service Level Agreement

find out more

IT Helpdesk SLA

find out more

Internal Service Level Agreement Between Departments

find out more

Global SLA

find out more

Generic SLA

find out more

Firewall SLA

find out more

External SLA

find out more

Enterprise SLA

find out more

Dynamic SLA

find out more

Defect SLA

find out more

Customer Service Service Level Agreement

find out more

SLA In Engineering

find out more

SLA Application

find out more

Service Level Agreement Pricing

find out more

Interdepartmental SLA

find out more

High Availability SLA

find out more

Business Level Agreement

find out more

SLA With Vendor

find out more

SLA Payment Terms

find out more

SLA In Logistics

find out more

SLA Service License Agreement

find out more

SLA In Banking

find out more

SLA For Software Development Project

find out more

SLA For Testing Projects

find out more

SLA Contract

find out more

Service Level Agreement For Mobile Application

find out more

Infrastructure SLA

find out more

Uptime Agreement

find out more

Data Warehouse SLA

find out more

System Availability SLA

find out more

SLA Quality Assurance

find out more

SLA In Warehouse

find out more

SLA Data Analytics

find out more

Simple Service Level Agreement

find out more

Service Availability SLA

find out more

Network Availability SLA

find out more

SLA For Incident

find out more

SLA For API Response Time

find out more

Delivery Service Level Agreement

find out more

SLA For Tickets

find out more

Insurance Service Level Agreement

find out more

Hosting Service Level Agreement

find out more

SLA Distribution

find out more

SLA Digital Marketing

find out more

SLA In Supply Chain

find out more

Multi Level Service Agreement

find out more

Government Service Level Agreement

find out more

SLA Agency

find out more

Service Level Agreement Website

find out more

HR Service Level Agreement

find out more

Call Center Service Level Agreement

find out more

Service Level Agreement Uptime

find out more

Service Level Agreement Accounting

find out more

Guaranteed Uptime SLA

find out more

Customer Based Service Level Agreement

find out more

Minimum Service Level Agreement

find out more

Social Media SLA

find out more

Cloud Service Level Agreement

find out more

Backup Service Level Agreement

find out more

Data Center Service Level Agreement

find out more

Service Level Agreement 99.9 Uptime

find out more

Master Service Level Agreement

find out more

Service Level Agreement For Software Development

find out more

Service Level Agreement Reporting

find out more

Database Service Level Agreement

find out more

Operational Level Agreement

find out more

Internal Service Level Agreement

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.