The Backup Service Level Agreement is essential for organizations in Singapore requiring reliable data backup services while ensuring compliance with local regulations. This document is typically used when establishing a formal arrangement between a backup service provider and customer, detailing specific service levels, performance metrics, and compliance requirements. It incorporates provisions from Singapore's PDPA, Cybersecurity Act, and relevant industry standards, making it particularly suitable for businesses operating under Singapore jurisdiction. The agreement addresses critical aspects such as Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), security measures, and data protection obligations.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification and details of the service provider and customer
2. Background: Context and purpose of the backup services agreement
3. Definitions: Key terms used throughout the agreement including technical backup terminology, service levels, and compliance-related definitions
4. Service Description: Detailed description of backup services provided, including backup types, frequency, and retention periods
5. Service Levels: Specific performance metrics including RPO, RTO, backup success rates, and response times
6. Security Requirements: Security measures and protocols for data protection, encryption, and access controls
7. Data Protection: Compliance with PDPA and data handling requirements, including data breach procedures
8. Term and Termination: Duration of agreement, renewal terms, and termination conditions
1. Cross-border Data Transfers: Provisions for international data transfers and compliance with relevant jurisdictions
2. Industry-Specific Compliance: Additional compliance requirements for specific sectors like finance or healthcare
3. Disaster Recovery: Extended disaster recovery procedures and protocols
1. Schedule 1 - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting requirements
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, payment terms, and service tiers
3. Schedule 3 - Technical Requirements: Technical specifications, system requirements, and infrastructure details
4. Schedule 4 - Data Processing Agreement: Detailed terms for data processing activities and PDPA compliance
5. Schedule 5 - Business Continuity Plan: Procedures for ensuring service continuity and disaster recovery
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
Third Party SLA
A Singapore-law governed agreement defining service levels, metrics, and obligations between a service provider and customer.
Download
Vulnerability SLA
A Singapore-law governed agreement defining service levels and response times for vulnerability management services.
Download
Work Level Agreement
A Singapore-compliant Work Level Agreement defining role expectations, responsibilities, and performance standards within employment law requirements.
Download
Software As A Service Service Level Agreement
A Singapore-law governed Service Level Agreement for SaaS providers, establishing service standards and compliance requirements.
Download
SLA Supplier Agreement
A Singapore-law governed agreement defining service levels and performance metrics between supplier and customer.
Download
SLA SOP
A combined SLA and SOP document under Singapore law that defines service standards and operational procedures while ensuring compliance with local regulations.
Download
SLA Outsourcing Services
A Singapore-law governed SLA defining terms, conditions, and performance metrics for outsourced service delivery.
Download
SLA For Development Projects
A Singapore-law governed service level agreement defining performance standards and deliverables for software development projects.
Download
SLA For API
A Singapore-compliant legal agreement defining API service performance standards, security requirements, and service level commitments.
Download
SLA Communication
A Singapore-law governed Service Level Agreement defining standards and metrics for communication services, aligned with local telecommunications regulations.
Download
Service Level Agreement In Procurement
A Singapore-law governed agreement defining service levels and performance metrics in procurement relationships.
Download
Service Level Agreement For Consultants
A Singapore-law governed agreement defining performance standards and terms for consulting services.
Download
Service Level Agreement For Cloud Services
A cloud services agreement under Singapore law defining service levels, performance metrics, and compliance with local data protection requirements.
Download
Service Level Agreement Cyber Security
A Singapore-law governed agreement establishing performance metrics and standards for cybersecurity services delivery.
Download
Service Level Agreement Availability
A Singapore-law governed agreement defining service availability commitments, measurement metrics, and compensation mechanisms for service disruptions.
Download
Service Based SLA
A Singapore-law governed agreement defining service levels and performance metrics between service provider and customer.
Download
Sales And Marketing SLA
A Singapore-law governed Service Level Agreement defining performance standards and responsibilities for sales and marketing services.
Download
MSP Service Level Agreement
A Singapore-law governed Service Level Agreement defining terms between an MSP and client, including service metrics and compliance requirements.
Download
Library Service Level Agreement
A Singapore-compliant agreement defining library service standards, performance metrics, and operational parameters between service providers and clients.
Download
IT Helpdesk SLA
An IT Helpdesk Service Level Agreement compliant with Singapore law, defining support service standards and performance metrics.
Download
Internal Service Level Agreement Between Departments
A Singapore-law governed agreement defining service standards and performance metrics between departments within the same organization.
Download
Global SLA
A Singapore law-governed agreement establishing global service performance standards and metrics for cross-border service delivery.
Download
Generic SLA
A Singapore law-governed Service Level Agreement defining service standards and performance metrics between providers and recipients.
Download
Firewall SLA
A Singapore-law governed agreement defining service levels and performance metrics for firewall services, incorporating local cybersecurity requirements.
Download
External SLA
A Singapore-law governed agreement defining service standards and performance metrics between a service provider and external client.
Download
Enterprise SLA
A Singapore-governed legal agreement defining service standards and performance metrics between service providers and enterprise customers.
Download
Dynamic SLA
A Singapore-law governed agreement establishing dynamic, adjustable service levels and performance metrics between service providers and customers.
Download
Defect SLA
A Singapore law-governed agreement defining service levels for defect management and resolution in IT services.
Download
Customer Service Service Level Agreement
A Singapore-law governed agreement establishing measurable standards and obligations for customer service delivery, including performance metrics and compliance requirements.
Download
SLA In Engineering
A Singapore-compliant Service Level Agreement defining performance standards and obligations for engineering services delivery.
Download
SLA Application
A Singapore-law governed agreement defining service levels and performance standards for software applications.
Download
Service Level Agreement Pricing
A Singapore-law governed agreement defining service pricing, performance metrics, and financial terms between service provider and customer.
Download
Interdepartmental SLA
A Singapore-compliant internal agreement defining service standards and responsibilities between organizational departments.
Download
High Availability SLA
A Singapore-law governed agreement defining service uptime commitments and performance guarantees with associated remedies.
Download
Business Level Agreement
A Singapore-law governed agreement defining business performance standards and operational expectations between organizations or business units.
Download
SLA With Vendor
A Singapore-law governed agreement setting performance standards and metrics for vendor-provided services.
Download
SLA Payment Terms
A Singapore-law governed document establishing payment terms and conditions for service level agreements.
Download
SLA In Logistics
A Singapore-law governed agreement defining service levels and performance metrics between logistics providers and their clients.
Download
SLA Service License Agreement
A Singapore-governed agreement defining service levels, performance metrics, and terms between service provider and customer.
Download
SLA In Banking
A banking service level agreement under Singapore law that defines performance metrics and compliance requirements between banks and service providers.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)