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Service Level Agreement Cyber Security
"Need a Service Level Agreement Cyber Security for our fintech startup based in Singapore, focusing on 24/7 security monitoring and incident response, with specific provisions for handling payment data and compliance with MAS guidelines, to be implemented by March 2025."
1. Parties: Identification and details of the service provider and client
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Service Scope: Detailed description of cybersecurity services to be provided
5. Service Levels: Specific performance metrics and standards
6. Response Times: Timeframes for different types of incidents and requests
7. Reporting Requirements: Regular reporting obligations and formats
8. Data Protection Obligations: Compliance with PDPA and data security requirements
9. Term and Termination: Duration and conditions for ending the agreement
1. Sector-Specific Compliance: Additional requirements for specific regulated industries such as finance, healthcare, or critical infrastructure
2. Cross-Border Data Transfers: Rules and requirements for international data movement when services involve multiple jurisdictions
3. Security Certifications: Specific security certifications and standards requirements when mandated by client or industry
1. Service Level Metrics: Detailed performance indicators and measurement methods
2. Price Schedule: Detailed pricing structure and payment terms
3. Incident Response Plan: Detailed procedures for handling security incidents
4. Technical Requirements: Specific technical specifications and requirements
5. Contact Matrix: Key contacts and escalation procedures
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