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Vulnerability SLA
"I need a Vulnerability SLA for my Singapore-based fintech company that includes strict response times for critical vulnerabilities and specific provisions for MAS compliance, to be implemented by March 2025."
1. Parties: Identification of service provider and client
2. Background: Context and purpose of the vulnerability management service
3. Definitions: Key terms including vulnerability categories, severity levels, and response times
4. Service Levels: Detailed response times and remediation commitments for different vulnerability categories
5. Reporting Requirements: Frequency and format of vulnerability reports
6. Incident Response Process: Steps to be taken when vulnerabilities are discovered
7. Performance Measurement: Metrics and KPIs for measuring compliance
1. Industry-Specific Compliance: Additional requirements for regulated industries (e.g., financial services, healthcare)
2. Cross-Border Considerations: Requirements for international data transfer and compliance when services span multiple jurisdictions
3. Third-Party Integration: Requirements for handling third-party security tools when external security tools are part of the solution
1. Severity Level Definitions: Detailed criteria for categorizing vulnerabilities
2. Response Time Matrix: Detailed breakdown of response times by severity level
3. Reporting Templates: Standard formats for vulnerability reports
4. Pricing Schedule: Fee structure and service costs
5. Technical Requirements: Specific technical standards and protocols to be followed
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