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SLA For Development Projects
"I need an SLA for Development Projects for a large-scale mobile banking app development project, where we require 99.9% uptime during development phases and strict data security compliance with MAS guidelines, to be implemented by March 2025."
1. Parties: Identification of service provider and client
2. Background: Context and purpose of the development project
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of development services to be provided
5. Service Levels: Performance metrics and standards
6. Payment Terms: Fees, payment schedule, and invoicing
7. Term and Termination: Duration and conditions for ending the agreement
1. Change Management: Process for handling scope changes and project modifications
2. Disaster Recovery: Business continuity procedures and recovery protocols
3. Security Requirements: Specific security protocols, standards, and compliance requirements
1. Schedule 1 - Service Level Metrics: Detailed performance indicators and measurements including response times, availability targets, and quality metrics
2. Schedule 2 - Price Schedule: Detailed breakdown of costs, payment milestones, and fee structure
3. Schedule 3 - Technical Specifications: Detailed technical requirements, architecture, and development specifications
4. Schedule 4 - Project Timeline: Delivery milestones, project phases, and implementation schedule
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