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SLA Outsourcing Services
"Need an SLA Outsourcing Services agreement to engage a Singapore-based IT service provider for managing our cloud infrastructure and data center operations, with strict data protection requirements and 99.9% uptime guarantees, starting from March 2025."
1. Parties: Identification of contracting parties and their legal details
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed description of services to be provided
5. Service Levels: Performance metrics and standards
6. Pricing and Payment Terms: Fee structure, payment schedule, and related terms
7. Term and Termination: Duration and conditions for ending the agreement
8. Data Protection and Security: Obligations regarding data handling and security measures
1. Transition Services: Terms governing the transition of services from current provider or to new provider
2. Business Continuity: Requirements for disaster recovery and business continuity planning
3. Staff Transfer: Terms and conditions related to the transfer of employees in outsourcing arrangements
1. Schedule 1 - Service Level Agreement Details: Detailed metrics, measurement methods, and penalties for service level breaches
2. Schedule 2 - Pricing Schedule: Detailed breakdown of fees, charges, and payment terms
3. Schedule 3 - Security Requirements: Specific security protocols, standards, and compliance requirements
4. Schedule 4 - Data Processing Agreement: Detailed terms and conditions for handling personal data in compliance with PDPA
5. Schedule 5 - Exit Plan: Procedures and requirements for service termination and transition
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