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Service Level Agreement Pricing
"I need a Service Level Agreement Pricing document for a cloud storage service provider in Singapore, offering tiered pricing based on storage volume with specific uptime guarantees and service credits, to be effective from March 2025."
1. Parties: Identification of service provider and customer
2. Background: Context and purpose of the SLA
3. Definitions: Key terms used throughout the agreement
4. Service Description: Detailed description of services covered
5. Service Levels: Performance metrics and standards
6. Pricing Structure: Base fees, variable costs, and payment terms
7. Term and Termination: Duration and termination conditions
1. Service Credits: Compensation mechanisms and calculations for service level failures
2. Volume Discounts: Pricing tiers and discount structures based on service usage volumes
3. Currency Provisions: Provisions for handling multiple currencies and exchange rate fluctuations
1. Price List: Detailed breakdown of all charges and fees
2. Service Level Metrics: Technical specifications and measurements of service levels
3. Calculation Methodology: Formulas and methods for calculating variable fees and credits
4. Rate Card: Standard rates for additional services
5. Service Credit Calculator: Methods and tools for calculating service credits and adjustments
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