The Vulnerability SLA serves as a crucial agreement between cybersecurity service providers and organizations operating in Saudi Arabia, establishing clear parameters for vulnerability management services. This document becomes necessary when organizations require professional vulnerability assessment and management services while ensuring compliance with Saudi Arabian cybersecurity regulations, particularly the Essential Cybersecurity Controls (ECC) and NCA requirements. The agreement includes detailed service levels, response times, and remediation procedures for different vulnerability severities, along with reporting requirements and compliance mechanisms. It's particularly relevant in the context of Saudi Arabia's Vision 2030 digital transformation initiatives and the increasing focus on cybersecurity in the region. The document helps organizations demonstrate due diligence in protecting their digital assets while maintaining regulatory compliance.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and client organization, including their legal registration details and authorized representatives
2. Background: Context of the agreement, including the client's need for vulnerability management services and the provider's qualifications
3. Definitions: Detailed definitions of technical terms, severity levels, and key concepts used throughout the agreement
4. Scope of Services: Detailed description of vulnerability assessment, scanning, and management services to be provided
5. Service Level Metrics: Specific response times and resolution timeframes for different vulnerability severity levels
6. Vulnerability Classification: Definition and classification of vulnerability types and severity levels
7. Response and Remediation Procedures: Detailed procedures for addressing and remediating identified vulnerabilities
8. Reporting Requirements: Specifications for vulnerability reports, including frequency, format, and content
9. Security and Confidentiality: Requirements for handling sensitive information and maintaining confidentiality
10. Compliance Requirements: Compliance with Saudi Arabian cybersecurity regulations and standards
11. Term and Termination: Duration of the agreement and conditions for termination
12. General Provisions: Standard legal provisions including governing law, dispute resolution, and force majeure
1. Emergency Response Procedures: Additional procedures for handling critical vulnerabilities requiring immediate attention
2. Third-Party Integration: Procedures for integrating with client's existing security tools and systems
3. Cloud Service Provider Specifics: Additional provisions for vulnerability management in cloud environments
4. Critical Infrastructure Provisions: Special provisions for clients operating critical infrastructure
5. Penetration Testing Services: Additional terms for periodic penetration testing services
6. Training and Knowledge Transfer: Provisions for training client's staff on vulnerability management
7. Compliance Reporting: Specific reporting requirements for regulatory compliance
1. Schedule A - Service Level Metrics: Detailed breakdown of response times and resolution targets for each vulnerability severity level
2. Schedule B - Pricing and Payment Terms: Detailed pricing structure, payment schedules, and penalty calculations
3. Schedule C - Technical Requirements: Technical specifications for vulnerability scanning tools and methodologies
4. Schedule D - Report Templates: Standard templates for various vulnerability reports and notifications
5. Schedule E - Contact Matrix: List of key contacts and escalation procedures
6. Appendix 1 - Compliance Checklist: Checklist of relevant Saudi Arabian cybersecurity requirements
7. Appendix 2 - Security Protocols: Detailed security protocols for conducting vulnerability assessments
Relevant legal definitions
Clauses
Relevant Industries
Financial Services
Healthcare
Government
Telecommunications
Energy and Utilities
Defense
Technology
Critical Infrastructure
Banking
Education
Manufacturing
Retail
Transportation and Logistics
Professional Services
Relevant Teams
Information Security
IT Operations
Risk Management
Compliance
Legal
Procurement
Security Operations Center
IT Infrastructure
Audit
Enterprise Architecture
Vendor Management
Information Technology
Relevant Roles
Chief Information Security Officer (CISO)
Information Security Manager
Cybersecurity Director
IT Security Architect
Risk Management Officer
Compliance Manager
Security Operations Manager
Vulnerability Management Specialist
IT Director
Chief Technology Officer (CTO)
Security Auditor
Information Security Analyst
Chief Risk Officer
IT Procurement Manager
Legal Counsel
Contract Manager
Find the exact document you need
SLA Maintenance Contract
A Saudi Arabian law-governed agreement defining maintenance service levels, performance standards, and operational requirements between service provider and client.
Download
Team Slas
A Saudi Arabian law-compliant Service Level Agreement defining service standards and performance metrics between internal organizational teams.
Download
SLA Change Management
A Saudi Arabia-compliant framework for managing changes to Service Level Agreements, outlining procedures and requirements under local law.
Download
Sla (Retail)
A Saudi Arabia-compliant Service Level Agreement template for retail sector services, incorporating local legal requirements and Sharia principles.
Download
SLA Request
A formal request document for establishing service level agreements under Saudi Arabian law, outlining proposed service standards and performance requirements.
Download
Default SLA
Standard Service Level Agreement template compliant with Saudi Arabian law, defining service delivery standards and performance metrics.
Download
Ecommerce SLA
An E-commerce Service Level Agreement compliant with Saudi Arabian regulations and Sharia law, defining performance standards and service metrics for online retail platforms.
Download
SLA For Problem Management
A Saudi Arabian-compliant Service Level Agreement defining problem management services, response times, and resolution targets between IT service providers and customer organizations.
Download
Defect Resolution SLA
A Saudi Arabian law-governed agreement defining service levels and procedures for defect resolution, including response times and remediation processes.
Download
Service Level Agreement (Healthcare)
A Saudi Arabian healthcare service level agreement defining quality standards and operational requirements for healthcare service delivery, governed by Saudi law and regulations.
Download
Average SLA
A Saudi Arabian law-compliant Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
Download
Agency SLA
A Saudi Arabia-compliant agreement establishing service levels and performance metrics between a principal company and its commercial agent.
Download
Network SLA Monitoring
A Saudi Arabian law-governed agreement establishing network service level monitoring requirements, metrics, and compliance standards under CITC regulations.
Download
SLA Production
A Saudi Arabian law-governed Service Level Agreement defining performance metrics and quality standards for production services.
Download
P1 Incident SLA
Service Level Agreement for Priority 1 (P1) incident management, compliant with Saudi Arabian law and regulations, defining critical incident response and resolution requirements.
Download
Maintenance SLA
Saudi Arabia-compliant maintenance service level agreement template establishing service delivery framework and performance standards under local law.
Download
API Service Level Agreement
A Saudi Arabian law-governed agreement defining API service levels, performance metrics, and technical specifications, ensuring regulatory compliance and clear service commitments.
Download
Outsourcing SLA
Service Level Agreement template for outsourcing arrangements in Saudi Arabia, incorporating local regulatory requirements and performance metrics.
Download
Cleaning Service Level Agreement
A Shariah-compliant cleaning service level agreement template for use in Saudi Arabia, defining terms and standards for professional cleaning services.
Download
Maintenance Level Agreement
A Saudi law-governed agreement establishing maintenance service levels, performance standards, and mutual obligations between service providers and clients.
Download
SLA Training
A Saudi Arabian-governed agreement establishing service levels and performance metrics for professional training services delivery.
Download
SLA Employee
An employee Service Level Agreement compliant with Saudi Labor Law, combining standard employment terms with specific performance metrics and service level expectations.
Download
SLA Database
A Saudi Arabian law-governed Service Level Agreement establishing performance standards and security requirements for database services, incorporating local regulations and Islamic law principles.
Download
SLA Audit
A Saudi Arabian law-compliant framework for auditing Service Level Agreements, ensuring service performance meets contractual and regulatory requirements.
Download
Shipping SLA
Saudi Arabia-compliant Shipping Service Level Agreement template establishing service standards, operational procedures, and performance metrics for shipping services.
Download
Security Level Agreement
A Saudi Arabian law-governed agreement defining security requirements, standards, and service levels between parties, incorporating NCA compliance requirements and security controls.
Download
Procurement SLA
A Saudi Arabian law-governed agreement establishing service levels and performance metrics for procurement services, ensuring compliance with local regulations and commercial requirements.
Download
Performance SLA
A Performance SLA under Saudi Arabian law defining service standards, metrics, and remedies while ensuring compliance with local regulations and Sharia principles.
Download
Office SLA
A Saudi Arabian office services agreement defining performance standards and operational requirements for office support services under local law.
Download
Latency SLA
A Service Level Agreement governing network latency standards and performance metrics under Saudi Arabian law, including measurement and compensation mechanisms.
Download
Finance SLA
A Saudi Arabian Financial Service Level Agreement establishing service standards and performance metrics while ensuring compliance with SAMA regulations and Sharia principles.
Download
Monthly SLA
A monthly Service Level Agreement under Saudi Arabian law defining service standards, performance metrics, and delivery requirements between service provider and client.
Download
Marketing SLA
A Saudi Arabian law-governed agreement defining marketing service levels, performance standards, and delivery requirements between a marketing service provider and client.
Download
Logistics SLA
A Saudi Arabia-governed service level agreement defining logistics service standards, KPIs, and operational requirements in compliance with local regulations.
Download
Downtime SLA
A Saudi Arabia-compliant Service Level Agreement template focusing on service downtime commitments, measurements, and remedies under Saudi law.
Download
Development SLA
A Service Level Agreement for software development services in Saudi Arabia, establishing performance metrics and delivery commitments under Saudi law.
Download
Delivery SLA
A Saudi Arabian law-governed Service Level Agreement establishing performance metrics and terms for delivery services, ensuring regulatory compliance and operational efficiency.
Download
Data Slas
A Saudi Arabian-compliant Data Service Level Agreement defining performance standards and data protection requirements for data services.
Download
Daily SLA
A daily service level agreement template compliant with Saudi Arabian law, defining daily performance metrics and service delivery standards.
Download
Critical SLA
Critical Service Level Agreement template for high-priority services in Saudi Arabia, combining international standards with local legal compliance requirements.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)