The Backup Service Level Agreement is essential for organizations operating in Saudi Arabia that require professional data backup services. This agreement is specifically designed to comply with Saudi Arabian legal requirements, including the National Cybersecurity Authority (NCA) framework, Cloud Computing Regulatory Framework, and Sharia principles. It is typically used when an organization needs to establish a formal relationship with a backup service provider, ensuring clear definition of service quality, performance metrics, and accountability. The document addresses critical aspects such as data protection, security measures, recovery time objectives, and service availability guarantees, while incorporating local regulatory requirements and industry standards. It serves as a crucial tool for risk management and operational continuity, particularly important in sectors handling sensitive data or subject to strict regulatory oversight.
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1. Parties: Identification of the service provider and customer, including full legal names and registration details
2. Background: Context of the agreement and brief description of the backup services to be provided
3. Definitions: Definitions of technical terms, service metrics, and other key terms used throughout the agreement
4. Service Description: Detailed description of the backup services, including scope, frequency, and methodology
5. Service Level Targets: Specific performance metrics, including backup completion times, recovery time objectives (RTO), and recovery point objectives (RPO)
6. Data Security and Protection: Security measures, data protection protocols, and compliance with Saudi cybersecurity regulations
7. Service Provider Obligations: Responsibilities of the service provider, including maintenance, monitoring, and reporting
8. Customer Obligations: Customer responsibilities, including providing access, data, and maintaining necessary infrastructure
9. Performance Monitoring: Methods and tools for monitoring service performance and generating reports
10. Disaster Recovery: Procedures for disaster recovery and business continuity
11. Fees and Payment: Service fees, payment terms, and billing procedures in compliance with Sharia principles
12. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
13. Confidentiality: Obligations regarding confidential information and data protection
14. Dispute Resolution: Procedures for resolving disputes under Saudi law and Sharia principles
15. Governing Law: Specification of Saudi law and Sharia principles as governing law
1. Data Residency Requirements: Specific requirements for data storage location within Saudi Arabia, used when handling sensitive or regulated data
2. Multi-site Backup: Terms for backup services across multiple locations, used when customer requires geographical redundancy
3. Cloud Service Integration: Terms for integration with cloud services, used when backup involves cloud storage
4. Personal Data Processing: Additional terms for handling personal data under PDPL, used when backing up personal data
5. Industry-Specific Compliance: Additional compliance requirements for specific industries (e.g., healthcare, financial services)
6. Third-Party Service Provider Terms: Terms governing use of third-party services, used when subcontractors are involved
7. Penetration Testing: Terms for security testing requirements, used for high-security environments
1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including performance metrics and measurement methods
2. Schedule 2 - Pricing and Payment Schedule: Detailed breakdown of fees, payment schedules, and pricing models
3. Schedule 3 - Technical Requirements: Specific technical requirements for backup infrastructure and connectivity
4. Schedule 4 - Security Protocols: Detailed security measures, encryption standards, and access control procedures
5. Schedule 5 - Backup Schedule: Detailed timetable of backup operations and maintenance windows
6. Schedule 6 - Report Templates: Templates for various service reports and performance metrics
7. Appendix A - Contact Information: List of key contacts and escalation procedures
8. Appendix B - Compliance Certificates: Copies of relevant compliance certifications and attestations
Relevant legal definitions
Clauses
Relevant Industries
Banking & Financial Services
Healthcare
Government & Public Sector
Education
Telecommunications
Manufacturing
Retail
Professional Services
Energy & Utilities
Technology
Insurance
Real Estate
Relevant Teams
Information Technology
Information Security
Legal
Compliance
Risk Management
Infrastructure Operations
Service Operations
Procurement
Contract Management
Business Continuity
Data Management
Relevant Roles
Chief Information Officer
IT Director
Information Security Manager
Data Protection Officer
Compliance Manager
Infrastructure Manager
IT Operations Manager
Chief Technology Officer
Risk Manager
Service Delivery Manager
Legal Counsel
Procurement Manager
IT Contract Manager
Business Continuity Manager
Technical Operations Director
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