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1. Change Management: Procedures for implementing service changes - include if service may need significant modifications during the term

2. Compliance with Industry Standards: Specific industry compliance requirements - include if customer operates in a regulated industry

3. Multi-site Services: Requirements for backup services across multiple locations - include if customer has multiple sites

4. Third-Party Integration: Requirements for integration with other systems - include if backup service must interface with other providers

5. Environmental Requirements: Green IT and sustainability requirements - include if environmental compliance is important to customer

6. Exit Management: Detailed transition procedures at contract end - include if complex transition might be needed

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including RPO and RTO metrics

2. Schedule 2 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

3. Schedule 3 - Technical Requirements: Technical specifications for backup infrastructure and connectivity

4. Schedule 4 - Security Standards: Detailed security requirements and compliance standards

5. Schedule 5 - Support Procedures: Detailed support processes and escalation procedures

6. Appendix A - Backup Schedule: Detailed timetable of backup operations

7. Appendix B - Contact Details: Key contacts for both parties including technical and emergency contacts