The Backup Service Level Agreement is essential for organizations requiring professional data backup services while operating under Indian jurisdiction. This agreement is typically used when a company engages a specialized service provider to manage their data backup operations, ensuring business continuity and data protection. The document encompasses critical elements such as Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), service availability metrics, and performance standards, all aligned with Indian regulatory requirements including the Information Technology Act, 2000 and associated rules. It's particularly crucial for businesses handling sensitive data or requiring strict compliance with Indian data protection laws. The agreement provides clear guidelines for service delivery, performance measurement, and remediation processes, while addressing specific Indian legal requirements regarding data localization and security standards.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and the client, including registered addresses and company details
2. Background: Context of the agreement and brief description of the backup services to be provided
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement
4. Service Description: Comprehensive description of the backup services, including types of backups, frequency, and coverage
5. Service Levels: Specific performance metrics, including RPO (Recovery Point Objective), RTO (Recovery Time Objective), and backup success rates
6. Service Provider Obligations: Detailed responsibilities of the service provider, including monitoring, reporting, and maintenance
7. Client Obligations: Client responsibilities, including providing access, maintaining source systems, and cooperation requirements
8. Data Protection and Security: Security measures, data protection protocols, and compliance with relevant regulations
9. Performance Monitoring: Methods and tools for monitoring service levels and reporting mechanisms
10. Service Credits: Compensation mechanism for service level failures and calculation methods
11. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
12. Fees and Payment: Pricing structure, payment terms, and billing procedures
13. Dispute Resolution: Process for handling disputes and escalation procedures
14. General Provisions: Standard legal clauses including governing law, notices, and amendments
1. Disaster Recovery: Detailed procedures for disaster recovery scenarios, recommended for clients requiring comprehensive DR planning
2. Multi-site Backup: Specific terms for clients requiring backup services across multiple locations
3. Data Migration: Terms and procedures for initial data migration or end-of-contract data transfer, relevant for large-scale implementations
4. Compliance Requirements: Additional terms for clients in regulated industries (e.g., healthcare, financial services)
5. Hardware Requirements: Specific terms related to hardware provision and maintenance, if hardware is part of the service
6. Cloud Services Integration: Terms specific to cloud backup services and third-party cloud provider integration
7. Business Continuity: Extended provisions for ensuring business continuity beyond basic backup services
1. Schedule A - Service Level Specifications: Detailed technical specifications of service levels, including metrics, thresholds, and measurement methods
2. Schedule B - Pricing and Fee Structure: Detailed breakdown of fees, pricing tiers, and additional service charges
3. Schedule C - Technical Requirements: Specific technical requirements for both service provider and client systems
4. Schedule D - Security Standards: Detailed security protocols, compliance requirements, and security measures
5. Schedule E - Backup Schedule: Detailed timetable of backup operations, including timing and frequency
6. Schedule F - Escalation Matrix: Contact details and escalation procedures for various types of issues
7. Appendix 1 - Service Credit Calculation: Detailed methodology for calculating service credits for SLA violations
8. Appendix 2 - Reporting Templates: Standard templates for various service reports and performance metrics
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Healthcare
E-commerce
Manufacturing
Education
Government
Telecommunications
Legal Services
Insurance
Retail
Professional Services
Relevant Teams
Information Technology
Information Security
Legal
Compliance
Risk Management
Operations
Infrastructure
Service Delivery
Procurement
Technical Operations
Data Management
Relevant Roles
Chief Information Officer
IT Director
Information Security Manager
Data Protection Officer
Compliance Officer
IT Operations Manager
Infrastructure Manager
Business Continuity Manager
Risk Manager
Procurement Manager
Legal Counsel
IT Service Delivery Manager
Technical Operations Lead
Systems Administrator
Database Administrator
Find the exact document you need
Maintaining SLA
An Indian-law governed Service Level Agreement (SLA) Maintenance Contract defining service standards, maintenance obligations, and performance metrics between service provider and customer.
Download
Network SLA Monitoring
An Indian law-governed agreement establishing network service level monitoring requirements and performance standards between service providers and clients.
Download
Meeting SLA
An Indian law-governed Service Level Agreement defining performance standards and quality metrics for meeting and conferencing services.
Download
Document SLA
An Indian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
Download
SLA Production
An Indian law-governed Service Level Agreement defining performance metrics and quality standards for production services.
Download
Sla In (Insurance)
An India-compliant Service Level Agreement template for insurance services, aligned with IRDAI regulations and Indian contract law.
Download
SLA In HR
An HR Service Level Agreement governed by Indian law that defines performance metrics and standards for outsourced HR services.
Download
SLA For IT Support Services
An Indian law-governed SLA defining terms, conditions, and service levels for IT support services provision, ensuring compliance with local IT regulations.
Download
SLA Delivery Time
An India-compliant Service Level Agreement template focusing on delivery time commitments and performance standards, aligned with Indian contract law.
Download
Service Level Agreement For Schools
An India-compliant Service Level Agreement template for schools and their service providers, incorporating educational regulatory requirements and service delivery standards.
Download
Service Level Agreement For Digital Marketing
An Indian law-governed Service Level Agreement defining terms, metrics, and compliance requirements for digital marketing services.
Download
P1 Incident SLA
Priority 1 (P1) Incident Service Level Agreement defining critical incident response requirements and commitments under Indian jurisdiction.
Download
SLA Enterprise
An Enterprise Service Level Agreement under Indian law defining service terms, performance metrics, and compliance requirements for enterprise-level services.
Download
Sla (Healthcare)
An Indian law-governed Healthcare Service Level Agreement defining performance standards and compliance requirements for healthcare service delivery.
Download
SLA Uptime
An Indian law-governed Service Level Agreement defining uptime commitments, performance metrics, and remedies for service disruptions.
Download
Sales SLA
An Indian law-governed Service Level Agreement defining sales service standards, performance metrics, and accountability measures between provider and customer.
Download
Response SLA
An Indian law-governed Service Level Agreement defining response time commitments, metrics, and remedies for service delivery.
Download
Cleaning Service Level Agreement
An Indian law-governed agreement establishing terms, conditions, and performance standards for professional cleaning services.
Download
Task SLA
An Indian jurisdiction Task SLA defining performance metrics, service standards, and remediation procedures for specific task execution between service provider and recipient.
Download
SLA Training
An Indian law-governed agreement establishing performance metrics and delivery standards for professional training services.
Download
SLA Time For Incidents
An Indian law-governed Service Level Agreement defining incident response time commitments and management procedures between service providers and clients.
Download
SLA Tier 3
A Tier 3 Service Level Agreement under Indian law for high-availability data center services with 99.982% uptime commitment and redundant infrastructure systems.
Download
SLA Storage
An Indian law-governed agreement defining terms, conditions, and service levels for data storage services, ensuring compliance with local regulations and industry standards.
Download
SLA Employee
An Indian law-governed Employee SLA defining employment terms and performance metrics while ensuring compliance with Indian labor regulations.
Download
SLA Database
An Indian law-governed SLA defining performance metrics and obligations for database management services, including uptime, security, and support requirements.
Download
SLA Audit
An Indian law-governed document for evaluating and documenting Service Level Agreement compliance and performance metrics.
Download
Shipping SLA
An Indian jurisdiction Service Level Agreement establishing performance standards and obligations for shipping services between provider and customer.
Download
Latency SLA
An Indian law-governed agreement establishing latency-related service levels, measurement methods, and remedies for performance breaches in IT service delivery.
Download
Service Level Agreement In Crm
An Indian-law compliant Service Level Agreement for CRM services, defining performance standards and operational requirements under Indian IT and data protection regulations.
Download
Service Level Agreement Graphic Design
An Indian law-compliant Service Level Agreement for graphic design services, establishing service standards and deliverables.
Download
Premium SLA
Premium Service Level Agreement template for high-value enterprise services, compliant with Indian law and regulations.
Download
Performance SLA
Indian-law compliant Performance SLA template defining service standards, metrics, and remedies for service delivery management.
Download
Outside SLA
An Outside SLA agreement under Indian law for services provided without standard service level guarantees.
Download
Monthly SLA
A Monthly Service Level Agreement under Indian law defining service commitments, performance metrics, and compliance requirements between service provider and recipient.
Download
Guaranteed SLA
An Indian law-compliant Guaranteed Service Level Agreement template establishing binding service commitments with specific performance metrics and penalties.
Download
Finance SLA
An Indian law-governed service level agreement for financial services operations, establishing performance metrics and regulatory compliance requirements.
Download
Easy SLA
A simplified Service Level Agreement template under Indian law, designed for straightforward service commitments between providers and customers.
Download
Demo SLA
An Indian law-governed Service Level Agreement establishing service standards, performance metrics, and delivery commitments between service provider and recipient.
Download
Level 3 SLA
An Indian law-governed Level 3 Service Level Agreement for enterprise-grade IT services with comprehensive performance metrics and compliance requirements.
Download
Compute SLA
An Indian law-governed agreement defining service levels and obligations for computing services, with specific performance metrics and remedies.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)