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This Backup Service Level Agreement is essential for organizations requiring formal documentation of their data backup arrangements in Nigeria. The document is particularly relevant in today's digital business environment where data protection and business continuity are crucial. It establishes the framework for professional backup services, including specific performance metrics, security protocols, and compliance requirements under Nigerian law, particularly the Data Protection Act 2023 and NITDA guidelines. The agreement is designed to protect both service providers and clients by clearly defining service expectations, responsibilities, and remedies while ensuring alignment with local regulatory requirements. This document becomes necessary when organizations need to formalize their backup service arrangements, whether for compliance purposes, risk management, or operational efficiency.

1. Parties: Identification of the service provider and customer, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement, including the customer's backup requirements and provider's capabilities

3. Definitions: Detailed definitions of technical terms, service components, and key concepts used throughout the agreement

4. Service Description: Detailed description of the backup services, including types of backup, frequency, and storage locations

5. Service Levels: Specific performance metrics, including backup completion times, recovery time objectives (RTO), and recovery point objectives (RPO)

6. Data Security and Privacy: Security measures, data protection protocols, and compliance with Nigerian Data Protection Act

7. Customer Responsibilities: Customer obligations including providing access, maintaining source systems, and data integrity

8. Provider Responsibilities: Provider's obligations including service delivery, maintenance, monitoring, and reporting

9. Performance Monitoring: Methods and tools for monitoring service levels and reporting procedures

10. Support and Maintenance: Details of technical support, maintenance windows, and incident response procedures

11. Fees and Payment: Pricing structure, payment terms, and billing procedures

12. Term and Termination: Duration of agreement, renewal terms, and termination conditions

13. Liability and Indemnification: Limitations of liability, indemnification obligations, and force majeure provisions

14. General Provisions: Standard legal clauses including governing law, dispute resolution, and notices