¶¶Òõ¶ÌÊÓÆµ

Data Center Service Level Agreement Template for Singapore

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Data Center Service Level Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Data Center Service Level Agreement

"I need a Data Center Service Level Agreement for our Singapore-based fintech company that focuses heavily on data security compliance and includes specific provisions for handling financial data, with service levels of 99.999% uptime and comprehensive disaster recovery protocols."

Document background
The Data Center Service Level Agreement is essential for organizations requiring reliable and secure data center services in Singapore. This agreement defines the relationship between data center providers and their customers, establishing clear performance metrics, security standards, and compliance requirements. It addresses critical aspects such as uptime guarantees, security protocols, and data protection measures, while ensuring compliance with Singapore's PDPA, Cybersecurity Act, and industry-specific regulations. The agreement is particularly relevant given Singapore's position as a major data center hub in Asia-Pacific and its strict regulatory environment.
Suggested Sections

1. Parties: Identification and details of the service provider and customer

2. Background: Context and purpose of the agreement, including regulatory framework under Singapore law

3. Definitions: Key terms used throughout the agreement, including technical and regulatory terminology

4. Services Description: Detailed description of data center services provided, including facility specifications and service scope

5. Service Levels: Specific performance metrics, standards, and measurement methodologies

6. Security Requirements: Security measures and protocols in compliance with Singapore's Cybersecurity Act and industry standards

7. Data Protection: Compliance with PDPA and data handling procedures, including cross-border data transfer provisions

8. Pricing and Payment: Fee structure, payment terms, and service level credits

9. Term and Termination: Duration, renewal terms, and termination conditions including transition assistance

Optional Sections

1. Disaster Recovery: Business continuity procedures and emergency response protocols

2. Environmental Standards: Green data center requirements and energy efficiency commitments

3. Industry-Specific Compliance: Additional compliance requirements for regulated industries (e.g., MAS requirements for financial services)

4. Change Management: Procedures for implementing changes to services, infrastructure, or security measures

Suggested Schedules

1. Schedule 1 - Service Level Metrics: Detailed performance indicators, measurement methods, and reporting requirements

2. Schedule 2 - Pricing Schedule: Detailed breakdown of fees, charges, and service level credits

3. Schedule 3 - Technical Specifications: Detailed technical requirements, infrastructure specifications, and facility details

4. Schedule 4 - Security Protocols: Detailed security procedures, access controls, and compliance requirements

5. Schedule 5 - Incident Response Procedures: Step-by-step procedures for handling various types of incidents and outages

6. Schedule 6 - Data Processing Agreement: Specific terms for processing personal data under PDPA and related regulations

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions







































Clauses






























Industries

PDPA 2012: Personal Data Protection Act - Singapore's primary data protection legislation governing collection, use, and disclosure of personal data

PDPA Regulations 2021: Updated regulations to the PDPA including mandatory data breach notification requirements and expanded data portability obligations

Cybersecurity Act 2018: Framework for protection of Critical Information Infrastructure (CII) and regulation of cybersecurity service providers

Telecommunications Act: Regulates telecommunication systems and services, including infrastructure requirements for data centers

Electronic Transactions Act: Legal framework for electronic transactions and digital signatures in Singapore

Contract Law (Chapter 53): Singapore's primary legislation governing formation and enforcement of contracts

MAS Guidelines: Monetary Authority of Singapore guidelines for technology risk management and outsourcing, particularly relevant for financial data

MTCS Standards: Multi-Tier Cloud Security Standards - Singapore's cloud security standard for cloud service providers

Environmental Protection and Management Act: Regulations governing environmental impact and management, affecting data center operations

Energy Conservation Act: Requirements for energy efficiency and management in energy-intensive facilities like data centers

ASEAN Framework on Personal Data Protection: Regional framework for data protection standards across ASEAN member states

COIR Guidelines: Cloud Outage Incident Response Guidelines - Framework for managing and responding to cloud service disruptions

Competition Act: Legislation preventing anti-competitive practices and promoting market competition in Singapore

Consumer Protection (Fair Trading) Act: Laws protecting consumers against unfair practices, relevant for service agreements

DPTM Certification: Data Protection Trustmark certification requirements for organizations handling personal data

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Third Party SLA

find out more

Vulnerability SLA

find out more

Work Level Agreement

find out more

Software As A Service Service Level Agreement

find out more

SLA Supplier Agreement

find out more

SLA Outsourcing Services

find out more

SLA For Development Projects

find out more

SLA For API

find out more

SLA Communication

find out more

Service Level Agreement In Procurement

find out more

Service Level Agreement For Consultants

find out more

Service Level Agreement For Cloud Services

find out more

Service Level Agreement Cyber Security

find out more

Service Level Agreement Availability

find out more

Service Based SLA

find out more

Sales And Marketing SLA

find out more

MSP Service Level Agreement

find out more

Library Service Level Agreement

find out more

IT Helpdesk SLA

find out more

Internal Service Level Agreement Between Departments

find out more

Global SLA

find out more

Generic SLA

find out more

Firewall SLA

find out more

External SLA

find out more

Enterprise SLA

find out more

Dynamic SLA

find out more

Defect SLA

find out more

Customer Service Service Level Agreement

find out more

SLA In Engineering

find out more

SLA Application

find out more

Service Level Agreement Pricing

find out more

Interdepartmental SLA

find out more

High Availability SLA

find out more

Business Level Agreement

find out more

SLA With Vendor

find out more

SLA Payment Terms

find out more

SLA In Logistics

find out more

SLA Service License Agreement

find out more

SLA In Banking

find out more

SLA For Software Development Project

find out more

SLA For Testing Projects

find out more

SLA Contract

find out more

Service Level Agreement For Mobile Application

find out more

Infrastructure SLA

find out more

Uptime Agreement

find out more

Data Warehouse SLA

find out more

System Availability SLA

find out more

SLA Quality Assurance

find out more

SLA In Warehouse

find out more

SLA Data Analytics

find out more

Simple Service Level Agreement

find out more

Service Availability SLA

find out more

Network Availability SLA

find out more

SLA For Incident

find out more

SLA For API Response Time

find out more

Delivery Service Level Agreement

find out more

SLA For Tickets

find out more

Insurance Service Level Agreement

find out more

Hosting Service Level Agreement

find out more

SLA Distribution

find out more

SLA Digital Marketing

find out more

SLA In Supply Chain

find out more

Multi Level Service Agreement

find out more

Government Service Level Agreement

find out more

SLA Agency

find out more

Service Level Agreement Website

find out more

HR Service Level Agreement

find out more

Call Center Service Level Agreement

find out more

Service Level Agreement Uptime

find out more

Service Level Agreement Accounting

find out more

Guaranteed Uptime SLA

find out more

Customer Based Service Level Agreement

find out more

Minimum Service Level Agreement

find out more

Social Media SLA

find out more

Cloud Service Level Agreement

find out more

Backup Service Level Agreement

find out more

Data Center Service Level Agreement

find out more

Service Level Agreement 99.9 Uptime

find out more

Master Service Level Agreement

find out more

Service Level Agreement For Software Development

find out more

Service Level Agreement Reporting

find out more

Database Service Level Agreement

find out more

Operational Level Agreement

find out more

Internal Service Level Agreement

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.