Create a bespoke document in minutes, Â or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Data Center Service Level Agreement
"I need a Data Center Service Level Agreement for our Singapore-based fintech company that focuses heavily on data security compliance and includes specific provisions for handling financial data, with service levels of 99.999% uptime and comprehensive disaster recovery protocols."
1. Parties: Identification and details of the service provider and customer
2. Background: Context and purpose of the agreement, including regulatory framework under Singapore law
3. Definitions: Key terms used throughout the agreement, including technical and regulatory terminology
4. Services Description: Detailed description of data center services provided, including facility specifications and service scope
5. Service Levels: Specific performance metrics, standards, and measurement methodologies
6. Security Requirements: Security measures and protocols in compliance with Singapore's Cybersecurity Act and industry standards
7. Data Protection: Compliance with PDPA and data handling procedures, including cross-border data transfer provisions
8. Pricing and Payment: Fee structure, payment terms, and service level credits
9. Term and Termination: Duration, renewal terms, and termination conditions including transition assistance
1. Disaster Recovery: Business continuity procedures and emergency response protocols
2. Environmental Standards: Green data center requirements and energy efficiency commitments
3. Industry-Specific Compliance: Additional compliance requirements for regulated industries (e.g., MAS requirements for financial services)
4. Change Management: Procedures for implementing changes to services, infrastructure, or security measures
1. Schedule 1 - Service Level Metrics: Detailed performance indicators, measurement methods, and reporting requirements
2. Schedule 2 - Pricing Schedule: Detailed breakdown of fees, charges, and service level credits
3. Schedule 3 - Technical Specifications: Detailed technical requirements, infrastructure specifications, and facility details
4. Schedule 4 - Security Protocols: Detailed security procedures, access controls, and compliance requirements
5. Schedule 5 - Incident Response Procedures: Step-by-step procedures for handling various types of incidents and outages
6. Schedule 6 - Data Processing Agreement: Specific terms for processing personal data under PDPA and related regulations
Authors
Find the exact document you need
Download our whitepaper on the future of AI in Legal
³Ò±ð²Ô¾±±ð’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our for more details and real-time security updates.
Read our Privacy Policy.