Contract Law (Chapter 53): Primary legislation governing formation and enforcement of contracts in Singapore, essential for SLA framework
Electronic Transactions Act: Regulates electronic transactions and digital contracts, relevant for digital service delivery and electronic agreements
Personal Data Protection Act 2012 (PDPA): Governs the collection, use, and disclosure of personal data, crucial if handling customer information in QA processes
IMDA Guidelines: Regulatory guidelines from Info-communications Media Development Authority for service standards and compliance
Enterprise Singapore Standards: Quality and standards regulations set by Enterprise Singapore for business operations and service delivery
ISO 9001: International quality management standards commonly referenced in Singapore's quality assurance contracts
Consumer Protection (Fair Trading) Act: Protects consumers against unfair practices and ensures fair trading standards in service delivery
Consumer Protection (Trade Descriptions and Safety Requirements) Act: Regulates trade descriptions and safety requirements in service provision
Employment Act: Governs employment terms and conditions if SLA includes staffing provisions
Workplace Safety and Health Act: Ensures safety standards in workplace operations related to service delivery
Competition Act (Chapter 50B): Regulates fair competition and prevents anti-competitive practices in service agreements
Unfair Contract Terms Act: Controls the use of unfair terms in contracts and protects against unreasonable contract provisions
Limitation Act: Sets time limits for claims and legal actions related to contract breaches or disputes
