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1. Transition Services: Procedures for service transition at the start or end of the agreement, included when there's a complex handover process

2. Disaster Recovery: Specific procedures for maintaining service quality during disasters, included for critical services

3. Innovation and Continuous Improvement: Framework for ongoing service improvements, included for long-term strategic partnerships

4. Third-Party Dependencies: Management of external dependencies affecting service quality, included when third-party services are involved

5. Training and Knowledge Transfer: Requirements for staff training and knowledge sharing, included when specific expertise is crucial

6. Intellectual Property Rights: Specific IP provisions related to quality assurance tools and methodologies, included when proprietary tools are used

1. Schedule 1: Service Level Specifications: Detailed technical specifications of all service levels and quality metrics

2. Schedule 2: Quality Measurement Procedures: Detailed procedures for measuring and validating quality metrics

3. Schedule 3: Rate Card and Penalties: Detailed pricing structure and penalty calculations for service level breaches

4. Schedule 4: Contact Matrix: List of key contacts and their roles in quality assurance processes

5. Schedule 5: Reporting Templates: Standard templates for quality reporting and performance monitoring

6. Appendix A: Technical Requirements: Detailed technical specifications and requirements for quality assurance

7. Appendix B: Security Standards: Specific security standards and compliance requirements

8. Appendix C: Testing Procedures: Detailed testing methodologies and acceptance criteria