Document background
This Social Media SLA template is designed for use in the Nigerian market where organizations require structured agreements for the management of their social media presence. The document establishes a formal framework for social media management services, incorporating specific service level metrics, performance standards, and compliance requirements under Nigerian law, particularly the NDPR and cybersecurity regulations. It is particularly relevant for businesses seeking to outsource their social media operations while maintaining clear accountability and measurable outcomes. The SLA addresses key aspects such as content management, response times, crisis handling, and performance reporting, while ensuring alignment with local business practices and regulatory requirements. This document is essential for organizations looking to formalize their social media management relationships and ensure consistent, high-quality service delivery in the Nigerian digital landscape.
