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1. Crisis Management: Specific procedures for handling social media crises and emergencies - include for high-profile clients

2. Content Creation Services: Detailed specifications for content creation if included in the scope - include if content creation is part of services

3. Multilingual Support: Requirements for multiple language support - include for international clients

4. Influencer Management: Procedures for managing influencer relationships - include if influencer marketing is part of scope

5. Social Media Advertising: Requirements for paid social media advertising management - include if advertising is part of scope

6. Training and Knowledge Transfer: Provisions for training client staff - include if client requires capability building

1. Schedule 1 - Service Level Metrics: Detailed breakdown of all service level metrics and measurement methods

2. Schedule 2 - Fee Structure: Detailed pricing, payment terms, and service credit calculations

3. Schedule 3 - Platforms and Accounts: List of social media platforms and accounts covered under the agreement

4. Schedule 4 - Response Time Matrix: Detailed matrix of response times for different types of social media interactions

5. Schedule 5 - Reporting Templates: Standard templates for regular performance reporting

6. Appendix A - Content Guidelines: Detailed content guidelines and brand standards

7. Appendix B - Crisis Communication Procedures: Step-by-step procedures for crisis management

8. Appendix C - Technical Requirements: Technical specifications for tools and systems used in service delivery