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Cloud Storage SLA

Cloud Storage SLA Template for Malaysia

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Key Requirements PROMPT example:

Cloud Storage SLA

"I need a Cloud Storage SLA for my healthcare technology company in Malaysia, with specific provisions for handling sensitive medical data and ensuring 99.99% uptime, plus compliance with Malaysian healthcare regulations."

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Document background
In today's digital business environment, organizations increasingly rely on cloud storage solutions for their data management needs. This Cloud Storage SLA is essential for establishing clear performance standards, security requirements, and service commitments between cloud service providers and their customers in Malaysia. The document addresses critical aspects such as data protection, service availability, disaster recovery, and compliance with Malaysian regulations including the Personal Data Protection Act 2010 and Cybersecurity Act 2018. It serves as a foundational agreement for organizations seeking to implement cloud storage solutions while maintaining regulatory compliance and ensuring service quality.
Suggested Sections

1. Parties: Identification of the cloud service provider and customer, including registration details and addresses

2. Background: Context of the agreement and brief description of the cloud storage services being provided

3. Definitions: Definitions of technical terms, service metrics, and other key terms used in the agreement

4. Service Description: Detailed description of the cloud storage services, including basic features and functionalities

5. Service Level Commitments: Specific performance metrics, availability guarantees, and response times

6. Data Protection and Security: Obligations regarding data security, privacy, and compliance with Malaysian data protection laws

7. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements

8. Fees and Payment: Pricing structure, payment terms, and billing procedures

9. Term and Termination: Duration of agreement, renewal terms, and termination conditions

10. Liability and Indemnification: Limitations of liability, indemnification obligations, and force majeure provisions

11. Governing Law and Jurisdiction: Malaysian law as governing law and jurisdiction for dispute resolution

Optional Sections

1. Disaster Recovery: Detailed disaster recovery procedures and commitments, recommended for enterprise clients

2. Service Credits: Compensation mechanism for service level failures, typically included for premium service tiers

3. Data Migration: Procedures for data migration in and out of the service, important for large-scale implementations

4. Audit Rights: Customer rights to audit service provider's compliance and security measures, relevant for regulated industries

5. Multi-jurisdiction Compliance: Additional compliance requirements for customers operating across multiple jurisdictions

6. Custom Service Levels: Tailored service level agreements for specific customer requirements

Suggested Schedules

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, metrics, and measurement methodologies

2. Schedule 2 - Security Standards and Procedures: Comprehensive security protocols, encryption standards, and security certifications

3. Schedule 3 - Pricing and Service Tiers: Detailed pricing structure, service tiers, and additional service fees

4. Schedule 4 - Technical Support Services: Support level definitions, response times, and escalation procedures

5. Schedule 5 - Data Processing Agreement: Specific terms for personal data processing in compliance with Malaysian PDPA

6. Appendix A - Service Credit Calculation: Detailed methodology for calculating service credits for SLA violations

7. Appendix B - Acceptable Use Policy: Detailed guidelines for acceptable use of the cloud storage service

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions






























Clauses



























Relevant Industries

Information Technology

Healthcare

Financial Services

Education

Manufacturing

Retail

Professional Services

Government

Telecommunications

E-commerce

Relevant Teams

Legal

Information Technology

Information Security

Compliance

Procurement

Risk Management

Infrastructure Operations

Data Management

Enterprise Architecture

Vendor Management

Relevant Roles

Chief Information Officer

IT Director

Cloud Infrastructure Manager

Legal Counsel

Compliance Officer

Information Security Manager

Procurement Manager

Enterprise Architect

Data Protection Officer

IT Operations Manager

Risk Manager

Technical Operations Director

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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