Document background
The Order Cancellation Letter is a crucial document used in Danish commercial transactions when a customer or business needs to formally cancel an order for goods or services. This document is essential for compliance with Danish consumer protection laws, particularly the Danish Contracts Act (Aftaleloven) and Consumer Contracts Act (Forbrugeraftaleloven), which provide specific rights and procedures for order cancellations. The letter should be used when exercising cancellation rights within cooling-off periods, responding to delivery delays, or addressing quality issues. It typically includes order details, cancellation reasoning, and instructions for refunds or returns. The document is particularly important in e-commerce transactions where Danish law grants consumers specific withdrawal rights and requires clear documentation of cancellation notices.
