The Order Cancellation Letter is a crucial document used in Austrian business transactions to formally terminate an order before or after its fulfillment. It is particularly relevant under Austrian consumer protection laws, including the ABGB (Austrian Civil Code) and KSchG (Consumer Protection Act), which provide specific rights and procedures for order cancellations. This document is essential when exercising the right of withdrawal, especially within the 14-day cooling-off period for distance contracts under FAGG. The letter should be used whenever a customer or business needs to formally cancel an order, ensuring proper documentation of the cancellation request and compliance with legal requirements. It typically includes order details, cancellation reasoning, and refund instructions, serving as a formal record of the cancellation request.
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1. Sender Details: Full name, address, and contact information of the person/company canceling the order
2. Recipient Details: Full name and address of the company/vendor receiving the cancellation
3. Date: Current date of writing the cancellation letter
4. Order Reference Information: Order number, date of order, and any other relevant reference numbers
5. Clear Cancellation Statement: Explicit statement of intent to cancel the order, citing relevant consumer protection rights if applicable
6. Request for Confirmation: Request for written confirmation of the cancellation receipt
7. Refund Instructions: Details of any payments made and instructions for refund, including banking information if necessary
8. Signature: Physical or digital signature of the sender
1. Reason for Cancellation: Optional explanation of why the order is being cancelled - recommended when maintaining business relationships but not legally required
2. Return Shipping Details: Include if goods have already been received and need to be returned
3. Previous Communication Reference: Reference to any previous communication about the order or cancellation
4. Urgency Statement: Statement indicating urgency or deadline for response, if applicable
5. Legal Rights Citation: Specific reference to FAGG or KSchG rights, particularly useful in disputed cases
1. Proof of Original Order: Copy of original order confirmation or invoice
2. Return Shipping Label: If provided by the seller for returns
3. Previous Correspondence: Copies of any relevant previous communications regarding the order
4. Proof of Payment: Copy of payment receipt or transaction confirmation
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Manufacturing
Consumer Goods
Professional Services
Technology
Telecommunications
Financial Services
Travel and Tourism
Healthcare
Education
Construction
Automotive
Relevant Teams
Customer Service
Sales
Legal
Compliance
Order Processing
Operations
Customer Relations
Administration
Procurement
Contract Management
Relevant Roles
Customer Service Representative
Sales Manager
Procurement Officer
Contract Administrator
Legal Counsel
Compliance Officer
Order Processing Specialist
Account Manager
Operations Manager
Retail Manager
E-commerce Manager
Customer Relations Manager
Business Development Manager
Administration Officer
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