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1. Personnel and Key Staff: Required when specific individuals are critical to service delivery or when personnel requirements need to be specified

2. Security Requirements: Needed for services involving sensitive data or systems access

3. Business Continuity: Important for critical services requiring disaster recovery and business continuity plans

4. Audit Rights: Relevant when customer requires right to audit service provider's operations or compliance

5. Insurance Requirements: Important for high-risk services or when specific insurance coverage is needed

6. Exit Assistance: Required for complex services where transition assistance may be needed upon termination

7. Service Credits: Applicable when financial consequences for service level failures are desired

8. Benchmarking: Used in long-term agreements where price competitiveness needs to be maintained

1. Schedule 1 - Detailed Service Description: Comprehensive description of services, methodologies, and deliverables

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, expenses, and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details

5. Schedule 5 - Contact Details and Escalation Procedure: Key contacts, communication protocols, and issue escalation procedures

6. Schedule 6 - Change Control Procedure: Process for requesting and implementing changes to services

7. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

8. Appendix B - Security Requirements: Detailed security protocols and requirements