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1. Service Level Agreement (SLA): Detailed service levels and performance metrics, used when specific performance standards need to be measured

2. Change Control: Procedures for managing changes to services or agreement terms, important for long-term or complex service arrangements

3. Audit Rights: Customer's rights to audit provider's performance and compliance, relevant for regulated industries or critical services

4. Business Continuity and Disaster Recovery: Procedures for ensuring service continuation during disruptions, important for critical services

5. Personnel Requirements: Specific requirements for staff qualifications or security clearances, relevant when service delivery depends on specific expertise

6. Subcontractors: Rules regarding the use of subcontractors, important when service provider may need to delegate work

7. Insurance Requirements: Detailed insurance obligations, particularly relevant for high-risk services

8. Export Control: Compliance with export control regulations, necessary for international service provision

9. Environmental Requirements: Environmental compliance obligations, relevant for services with environmental impact

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels: Detailed performance metrics, measurement methods, and remedies

3. Schedule 3 - Charges: Detailed pricing structure, including rates, expenses, and payment terms

4. Schedule 4 - Customer Dependencies: Detailed list of customer-provided resources and requirements

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details

6. Schedule 6 - Contact Details: Key contacts and escalation procedures

7. Appendix A - Change Request Form: Standard form for requesting and documenting changes

8. Appendix B - Service Report Template: Standard format for service performance reporting

9. Appendix C - Security Requirements: Detailed security protocols and requirements