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1. Service Levels: Defines specific performance metrics and standards when quantifiable service levels are required

2. Data Protection: Detailed data handling and privacy obligations when personal or sensitive data is involved

3. Insurance: Specific insurance requirements when services involve higher risk activities

4. Business Continuity: Disaster recovery and business continuity requirements for critical services

5. Change Control: Process for managing changes to services or agreement terms in complex service arrangements

6. Audit Rights: Rights to audit service provider's performance and compliance in regulated industries or critical services

7. Personnel: Requirements for service provider's personnel when specific qualifications or security clearances are needed

8. Non-Competition: Restrictions on competitive activities when sensitive industry knowledge is involved

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fees and Payment: Detailed fee structure, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: Details of key staff members assigned to provide the services

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation if applicable

6. Appendix A - Form of Change Request: Template for requesting and documenting changes to services

7. Appendix B - Security Requirements: Specific security protocols and requirements

8. Appendix C - Reports and Documentation: Templates and requirements for regular reporting and documentation