This Shared Services Agreement is designed for use when organizations wish to establish a formal arrangement for sharing services, resources, or facilities under New Zealand law. It is particularly suitable for businesses looking to achieve operational efficiencies, cost savings, and standardized service delivery across multiple entities. The agreement covers essential elements such as service scope, performance metrics, cost allocation, governance frameworks, and risk management, while ensuring compliance with New Zealand legal requirements. It is commonly used in group company structures, strategic partnerships, or when establishing dedicated shared service centers. The document includes comprehensive provisions for service delivery, quality standards, data protection, intellectual property rights, and exit arrangements, making it suitable for both simple and complex shared services arrangements.
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Key Requirements PROMPT example:
Shared Services Agreement
"I need a Shared Services Agreement for my technology company to provide IT support, HR, and accounting services to three subsidiary companies in New Zealand, with service commencement planned for March 2025, focusing particularly on data security and performance metrics."
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1. Parties: Identifies and defines the service provider and recipient(s), including their legal status and contact details
2. Background: Sets out the context and purpose of the shared services arrangement
3. Definitions and Interpretation: Defines key terms and establishes interpretation rules for the agreement
4. Term and Renewal: Specifies the initial term, renewal options, and conditions for extension
5. Services: Outlines the scope of services to be provided, referencing detailed specifications in schedules
6. Service Standards: Establishes the required quality levels and performance metrics for service delivery
7. Charges and Payment: Details the fee structure, payment terms, and cost allocation methodology
8. Governance and Reporting: Establishes management structure, reporting requirements, and review processes
9. Data Protection and Privacy: Sets out obligations regarding data handling, security, and privacy compliance
10. Intellectual Property: Addresses ownership and usage rights of IP created or used in service delivery
11. Confidentiality: Defines confidential information and protection obligations
12. Liability and Indemnities: Specifies liability limitations and indemnification obligations
13. Force Majeure: Addresses handling of events beyond reasonable control
14. Termination: Sets out termination rights, process, and consequences
15. Exit and Migration: Establishes procedures for service transition upon termination
16. General Provisions: Contains standard boilerplate clauses including notices, assignment, and governing law
1. Change Management: Include when services are complex or likely to require frequent modifications
2. Business Continuity: Add for critical services requiring disaster recovery and continuity planning
3. Staff and Resource Management: Include when staff transfers or shared resources are involved
4. Compliance and Audit Rights: Add for regulated industries or when regular audits are required
5. Security Requirements: Include when handling sensitive data or accessing secure systems
6. Environmental Compliance: Add when services have environmental impacts or requirements
7. Third-Party Rights: Include when services involve or affect third parties
8. Anti-Bribery and Corruption: Add for international services or high-risk jurisdictions
1. Schedule 1 - Service Descriptions: Detailed specifications of each service to be provided
2. Schedule 2 - Service Levels: Specific performance metrics, KPIs, and measurement methods
3. Schedule 3 - Charges: Detailed pricing, cost allocation, and charging mechanisms
4. Schedule 4 - Governance Procedures: Detailed governance structure, meeting schedules, and escalation procedures
5. Schedule 5 - Technical Requirements: Technical specifications, systems access, and infrastructure requirements
6. Schedule 6 - Security and Data Protection: Detailed security protocols and data handling procedures
7. Schedule 7 - Business Continuity Plan: Detailed continuity and disaster recovery procedures
8. Schedule 8 - Exit Plan: Detailed transition and handover procedures
9. Schedule 9 - Key Personnel: Lists key staff and their roles/responsibilities
10. Schedule 10 - Form of Change Request: Template and process for requesting service changes
Authors
Relevant legal definitions
Clauses
Relevant Industries
Financial Services
Healthcare
Manufacturing
Technology
Retail
Professional Services
Education
Government
Telecommunications
Energy and Utilities
Transportation and Logistics
Real Estate
Construction
Mining and Resources
Relevant Teams
Legal
Finance
Operations
Information Technology
Human Resources
Procurement
Risk and Compliance
Facilities Management
Business Development
Project Management
Service Delivery
Contract Management
Relevant Roles
Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Head of Shared Services
Legal Counsel
Operations Director
Finance Director
Procurement Manager
IT Director
HR Director
Facilities Manager
Business Development Manager
Risk Manager
Compliance Officer
Service Delivery Manager
Contract Manager
Project Manager
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