The Shared Services Agreement is a critical document used when organizations wish to consolidate and optimize their operational functions through shared resource arrangements. This agreement, governed by UAE law, is particularly relevant in scenarios where companies seek to achieve economies of scale, standardize processes, or centralize support functions. The document encompasses detailed provisions for service delivery, performance standards, cost allocation, and governance structures, while ensuring compliance with UAE regulations including the Civil Code, Commercial Code, and relevant sector-specific legislation. It is commonly used in corporate restructuring, efficiency improvement initiatives, or when establishing group-wide service centers.
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1. Parties: Identification of the service provider and recipient entities, including their legal status and registration details
2. Background: Context of the agreement, relationship between parties, and purpose of the shared services arrangement
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Services Scope: Comprehensive description of the shared services to be provided
5. Service Levels: Performance standards, KPIs, and measurement criteria
6. Charges and Payment: Cost allocation methodology, payment terms, and invoicing procedures
7. Governance: Management structure, reporting requirements, and decision-making processes
8. Term and Termination: Duration of the agreement and circumstances for termination
9. Confidentiality: Protection of confidential information and trade secrets
10. Data Protection: Compliance with UAE data protection laws and data handling procedures
11. Liability and Indemnification: Allocation of risks and responsibilities between parties
12. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
13. Dispute Resolution: Procedures for resolving disputes under UAE law
14. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
1. Technology Transfer: Include when shared services involve significant technology or system sharing
2. Intellectual Property Rights: Include when services involve creation or use of intellectual property
3. Staff Transfer: Include when employees will be transferred or seconded between parties
4. Business Continuity: Include for critical services requiring disaster recovery planning
5. Change Control: Include when service scope may require frequent modifications
6. Compliance with Specific Regulations: Include when services are in regulated sectors
7. Exit Management: Include when complex transition arrangements are needed post-termination
8. Security Requirements: Include when services involve sensitive operations or data
1. Service Descriptions: Detailed specifications of each service category
2. Service Levels and KPIs: Detailed performance metrics and measurement methodologies
3. Pricing and Cost Allocation: Detailed pricing structure and cost sharing mechanisms
4. Governance Procedures: Detailed procedures for service management and oversight
5. Contact Details: Key personnel and escalation contacts for both parties
6. Technical Requirements: Systems, infrastructure, and technical specifications
7. Form of Reports: Templates and formats for required service reports
8. Business Continuity Plan: Detailed procedures for service continuity
9. Exit Plan: Detailed procedures for service transition upon termination
Relevant legal definitions
Clauses
Relevant Industries
Financial Services
Healthcare
Technology
Manufacturing
Real Estate
Retail
Energy
Telecommunications
Professional Services
Education
Hospitality
Construction
Transportation
Logistics
Relevant Teams
Legal
Finance
Operations
Human Resources
Information Technology
Procurement
Facilities Management
Risk and Compliance
Project Management
Business Development
Service Delivery
Administration
Strategic Planning
Relevant Roles
Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Head of Shared Services
Legal Counsel
Operations Director
Finance Director
HR Director
IT Director
Procurement Manager
Facilities Manager
Service Delivery Manager
Contract Manager
Compliance Officer
Risk Manager
Project Manager
Business Development Manager
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