Document background
The Customer Protection Agreement serves as a crucial legal framework for businesses operating in Denmark to establish clear consumer protection standards and ensure compliance with both Danish and EU consumer protection laws. This document becomes necessary when businesses engage in consumer transactions, whether through physical stores, online platforms, or service provision. It incorporates mandatory requirements from the Danish Consumer Contracts Act, Marketing Practices Act, and related legislation, while addressing key areas such as pre-contractual information, withdrawal rights, complaint procedures, and data protection. The agreement is designed to protect consumer interests while providing businesses with a clear structure for compliance with Danish consumer protection regulations.
