The Service Acknowledgement Letter is a crucial business document used in Indonesian commercial practice to formally recognize and confirm service arrangements between parties. This document type is particularly relevant when parties need to acknowledge an existing service relationship or formalize service terms without entering into a comprehensive service agreement. The letter typically includes essential information such as service scope, duration, financial terms, and performance standards, while complying with Indonesian legal requirements including Law No. 13 of 2003 on Manpower and the Indonesian Civil Code. It serves as a lighter alternative to a full service agreement while still providing legal certainty and documentation of the service arrangement.
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1. Letter Header: Company letterhead, date, reference number, and recipient's complete address
2. Subject Line: Clear indication that this is a Service Acknowledgement Letter
3. Service Provider Details: Complete information about the service provider, including registration numbers if applicable
4. Service Recipient Details: Complete information about the party receiving the services
5. Service Description: Clear and specific description of the services being acknowledged
6. Service Period: Duration or timeframe of the services provided or to be provided
7. Financial Terms: Confirmation of the agreed payment terms, rates, or fees
8. Confirmation Statement: Explicit acknowledgement of the service arrangement
9. Closing: Formal closing statement, signature block, and company stamp
1. Performance Standards: Include when specific service levels or performance metrics need to be acknowledged
2. Confidentiality Statement: Add when services involve sensitive information or trade secrets
3. Compliance Statement: Include when services must comply with specific regulations or standards
4. Territory Coverage: Add when services are limited to specific geographic areas
5. Notice Period: Include when there's a need to specify notice requirements for service changes or termination
1. Service Scope Details: Detailed breakdown of services if too extensive for main letter
2. Rate Card: Detailed pricing structure if multiple service components are involved
3. Required Certifications: Copies of relevant professional certifications or licenses
4. Service Level Metrics: Detailed performance indicators and measurement criteria if applicable
Relevant legal definitions
Clauses
Relevant Industries
Professional Services
Information Technology
Consulting
Manufacturing
Construction
Healthcare
Education
Financial Services
Logistics
Real Estate
Telecommunications
Business Process Outsourcing
Facility Management
Engineering Services
Relevant Teams
Legal
Procurement
Operations
Administration
Compliance
Finance
Human Resources
Contract Management
Business Development
Project Management
Vendor Management
Relevant Roles
Contract Manager
Procurement Manager
Legal Counsel
Business Development Manager
Operations Director
Project Manager
Account Manager
Compliance Officer
Administrative Manager
Service Delivery Manager
Vendor Relations Manager
Human Resources Manager
Finance Manager
Corporate Secretary
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