The Feedback Form serves as a standardized template for organizations operating in Indonesia to collect and process customer feedback while maintaining compliance with local regulations. This document is essential when businesses need to gather customer insights, measure satisfaction levels, or collect specific product/service feedback. The form incorporates requirements from Indonesia's PDP Law, ensuring proper data protection notices, consent mechanisms, and processing information. It's designed to be adaptable across various industries while maintaining legal compliance and can be implemented in both digital and physical formats. The document should be reviewed periodically to ensure continued alignment with evolving Indonesian data protection and consumer protection regulations.
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1. Form Title and Organization Details: Clear identification of the organization collecting feedback and form purpose
2. Personal Information Section: Basic contact details of the respondent (must include data protection notice)
3. Feedback Questions: Main feedback collection section with specific questions about products/services
4. Rating Scales: Quantitative evaluation sections using numerical or categorical scales
5. Comments Section: Open-ended space for detailed feedback and suggestions
6. Data Processing Notice: Information about how the feedback will be used and stored
7. Consent Declaration: Express consent for data collection and processing as per PDP Law
1. Follow-up Permission: Optional section requesting permission to contact for follow-up questions
2. Service/Product Details: Include when feedback is about specific products or services
3. Demographic Information: Optional section for collecting demographic data when needed for analysis
4. Loyalty Program Information: Include when feedback is linked to a loyalty or rewards program
5. Branch/Location Details: Include when organization has multiple locations
1. Privacy Policy: Detailed privacy policy and data protection information
2. Terms and Conditions: General terms for providing feedback
3. Rating Scale Explanations: Detailed explanations of rating scales and scoring systems used
Relevant legal definitions
Clauses
Relevant Industries
Retail
Hospitality
Healthcare
Financial Services
Education
Technology
Manufacturing
Professional Services
Telecommunications
Food and Beverage
Transportation
E-commerce
Relevant Teams
Customer Experience
Quality Assurance
Operations
Compliance
Legal
Customer Service
Marketing
Product Development
Research & Analytics
Data Protection
Consumer Insights
Relevant Roles
Customer Experience Manager
Quality Assurance Manager
Operations Director
Data Protection Officer
Compliance Manager
Customer Service Manager
Marketing Manager
Business Development Manager
Product Manager
Service Delivery Manager
Research Analyst
Legal Counsel
Chief Customer Officer
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