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1. Parties: Identification of the evaluating entity and the service provider being evaluated
2. Background: Context of the service relationship and purpose of the evaluation
3. Definitions: Key terms used throughout the agreement including evaluation metrics and technical terminology
4. Scope of Evaluation: Detailed description of services to be evaluated and evaluation boundaries
5. Evaluation Methodology: Process, criteria, and methods to be used in conducting the evaluation
6. Rights and Obligations: Responsibilities and rights of both parties during the evaluation process
7. Timeline and Milestones: Schedule of evaluation activities and delivery dates
8. Confidentiality: Protection of sensitive information disclosed during the evaluation process
9. Intellectual Property: Ownership and usage rights of evaluation results and methodologies
10. Payment Terms: Fees, payment schedule, and related financial terms for the evaluation service
11. Term and Termination: Duration of the agreement and conditions for early termination
12. Governing Law: Confirmation of Indonesian law application and jurisdiction
13. Dispute Resolution: Process for handling disagreements about the evaluation or its results
14. Signatures: Execution block for all parties
1. Force Majeure: Provisions for circumstances preventing evaluation completion, used when evaluation spans longer periods
2. Insurance: Insurance requirements, included when evaluation involves high-risk or high-value services
3. Data Protection: Specific data handling requirements, needed when evaluation involves personal or sensitive data
4. Third Party Rights: Rights of external stakeholders, included when evaluation affects or requires input from third parties
5. Site Access: Rules for physical access to premises, needed for on-site evaluations
6. Language: Language requirements for documentation, included in cases of international parties
7. Subcontracting: Rules about involving external evaluators, included when subcontractors may be needed
1. Schedule A - Evaluation Criteria: Detailed metrics, KPIs, and assessment criteria
2. Schedule B - Service Description: Comprehensive description of services under evaluation
3. Schedule C - Evaluation Timeline: Detailed timeline with specific dates and milestones
4. Schedule D - Fee Structure: Detailed breakdown of evaluation costs and payment schedules
5. Schedule E - Required Documentation: List of documents and data required for evaluation
6. Appendix 1 - Evaluation Forms: Standard forms and templates to be used during evaluation
7. Appendix 2 - Reporting Format: Template and requirements for evaluation reports
8. Appendix 3 - Contact Details: Key personnel and their roles in the evaluation process
Information Technology
Professional Services
Healthcare
Education
Manufacturing
Telecommunications
Financial Services
Hospitality
Logistics
Construction
Retail
Energy
Quality Assurance
Operations
Legal
Compliance
Procurement
Risk Management
Vendor Management
Internal Audit
Performance Management
Project Management
Contract Administration
Quality Assurance Manager
Compliance Officer
Operations Director
Service Delivery Manager
Contract Manager
Performance Analyst
Procurement Manager
Audit Manager
Risk Assessment Officer
Project Manager
Legal Counsel
Chief Operations Officer
Service Level Manager
Vendor Relations Manager
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