The Feedback Form serves as a crucial tool for organizations operating under Maltese jurisdiction to gather and process feedback from various stakeholders while maintaining compliance with local and EU regulations. This document type is essential when organizations need to collect structured feedback for service improvement, quality assurance, or regulatory requirements. The form must incorporate specific elements required by Maltese law, including appropriate data protection notices, consent mechanisms, and privacy statements in accordance with the Data Protection Act and GDPR. It's particularly relevant for businesses seeking to formalize their feedback collection process while ensuring legal compliance. The Feedback Form can be customized for different purposes such as customer satisfaction surveys, employee feedback, or service evaluation, while maintaining its core legal requirements.
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1. Form Title and Purpose: Clear identification of the document as a feedback form and explanation of why feedback is being collected
2. Instructions: Clear guidance on how to complete the form and estimated completion time
3. Respondent Information: Basic information about the person providing feedback (with clear marking of which fields are mandatory)
4. Core Feedback Questions: Main feedback questions using appropriate rating scales and response formats
5. Data Protection Notice: Information about how the collected data will be used, stored, and processed in compliance with GDPR
6. Consent Declaration: Clear consent mechanism for data collection and processing
7. Submission Instructions: Information on how to submit the completed form and what happens next
1. Service/Product Details: When feedback is about a specific service or product, include reference details
2. Follow-up Permission: Optional section requesting permission to contact the respondent for follow-up questions
3. Additional Comments: Open-ended section for additional feedback not covered in the main questions
4. Demographics: Optional demographic questions when relevant for analysis purposes
5. Contact Preferences: When ongoing communication might be needed, section for preferred contact methods
6. Anonymity Option: Section allowing respondents to choose whether to provide feedback anonymously
1. Privacy Policy: Detailed privacy policy regarding the handling of feedback data
2. Rating Scales Guide: Detailed explanation of any rating scales used in the feedback form
3. Terms and Conditions: Additional terms and conditions relating to the feedback process
4. Data Processing Information: Detailed information about data processing procedures and third-party involvement
Relevant legal definitions
Clauses
Relevant Industries
Retail
Hospitality
Financial Services
Healthcare
Education
Professional Services
Technology
Manufacturing
Public Sector
Telecommunications
Transport and Logistics
Entertainment and Media
Real Estate
Non-profit Organizations
Relevant Teams
Customer Experience
Quality Assurance
Compliance
Legal
Customer Service
Operations
Marketing
Human Resources
Business Development
Product Development
Research and Analytics
Risk Management
Relevant Roles
Customer Experience Manager
Quality Assurance Manager
Compliance Officer
Data Protection Officer
Customer Service Manager
Operations Manager
Marketing Manager
Human Resources Manager
Business Development Manager
Product Manager
Service Delivery Manager
Research Analyst
Legal Counsel
Risk Manager
Customer Insights Specialist
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