The Standard Feedback Form serves as a crucial tool for organizations operating in Indonesia to gather and process customer feedback while maintaining compliance with local regulations. This document type is specifically designed to align with Indonesian Personal Data Protection Law, Consumer Protection Law, and relevant electronic transaction regulations. The Standard Feedback Form includes essential components such as consent mechanisms, data processing disclosures, and clear purpose statements, making it suitable for both physical and digital implementation. Organizations should use this document when seeking structured feedback from customers, evaluating service quality, or measuring customer satisfaction, ensuring all feedback collection activities adhere to Indonesian legal requirements for data protection and consumer rights.
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1. Organization Information: Details of the organization collecting feedback, including name, address, and contact information
2. Purpose Statement: Clear explanation of why feedback is being collected and how it will be used
3. Respondent Information: Basic information about the person providing feedback (with clear marking of mandatory and optional fields)
4. Feedback Categories: Main sections for feedback collection, typically using rating scales or multiple choice options
5. Open Comments: Space for detailed written feedback or additional comments
6. Data Protection Notice: Statement about how personal data will be collected, stored, and used in compliance with Indonesian PDP Law
7. Consent Declaration: Clear consent statement for data collection and processing
8. Submission Instructions: Clear instructions on how to submit the completed form
1. Service/Product Details: Used when feedback is specific to a particular service or product
2. Transaction Information: Include when feedback relates to a specific transaction or service interaction
3. Follow-up Permission: Optional section requesting permission to contact the respondent for follow-up
4. Statistical Information: Optional demographic or statistical questions for analysis purposes
5. Branch/Location Details: Include when organization has multiple locations and feedback is location-specific
6. Language Selection: Include when form is offered in multiple languages (must include Bahasa Indonesia)
1. Privacy Policy: Detailed privacy policy explaining data handling practices
2. Rating Scale Definitions: Detailed explanations of rating scales used in the form
3. Terms and Conditions: Additional terms and conditions related to feedback submission and processing
4. Data Processing Information: Detailed information about how feedback data will be processed and stored
Relevant legal definitions
Clauses
Relevant Industries
Retail
Hospitality
Healthcare
Financial Services
Education
Technology
Manufacturing
Professional Services
Telecommunications
Food and Beverage
Transportation
E-commerce
Relevant Teams
Customer Experience
Quality Assurance
Legal & Compliance
Customer Service
Operations
Marketing
Product Development
Data Protection
Risk Management
Business Intelligence
Customer Relations
Relevant Roles
Customer Experience Manager
Quality Assurance Director
Data Protection Officer
Compliance Manager
Customer Service Manager
Operations Director
Marketing Manager
Business Development Manager
Product Manager
Service Delivery Manager
Legal Counsel
Risk Management Officer
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