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1. Personnel and Key Staff: Required when specific personnel are critical to service delivery

2. Security Requirements: Detailed security obligations for high-risk or regulated services

3. Business Continuity: Required for critical services requiring disaster recovery

4. Compliance and Audit: For regulated industries or when regular audits are required

5. Sub-contractors: When service provider needs right to use sub-contractors

6. Insurance: Detailed insurance requirements for high-risk services

7. Performance Credits: When financial penalties for missing SLAs are required

8. Environmental Requirements: For services with environmental impact or compliance needs

1. Schedule 1 - Services Description: Detailed technical and operational description of services

2. Schedule 2 - Service Levels: Detailed SLA metrics, measurement, and reporting

3. Schedule 3 - Charges: Detailed pricing, rate cards, and payment milestones

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms

5. Schedule 5 - Security Requirements: Detailed security policies and requirements

6. Schedule 6 - Governance: Service management and governance procedures

7. Schedule 7 - Customer Dependencies: Detailed customer obligations and requirements

8. Schedule 8 - Exit Plan: Detailed transition and exit procedures

9. Appendix A - Key Personnel: List of key staff and roles

10. Appendix B - Approved Sub-contractors: List of approved sub-contractors

11. Appendix C - Technical Infrastructure: Technical specifications and architecture

12. Appendix D - Service Reports: Templates for service reporting