1. Parties: Identifies and provides details of the contracting parties (service provider and customer)
2. Background: Sets out the context and purpose of the agreement, including the customer's requirements and provider's capabilities
3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules
4. Term and Renewal: Specifies initial term, renewal options and conditions for extension
5. Services: Outlines the core services to be provided, including scope, standards and service levels
6. Service Provider Obligations: Details the provider's key responsibilities, warranties and service delivery commitments
7. Customer Obligations: Specifies customer responsibilities, including access, information and cooperation requirements
8. Personnel: Addresses key personnel, qualifications, security requirements and personnel changes
9. Charges and Payment: Details fees, payment terms, invoicing procedures and pricing adjustments
10. Governance and Reporting: Establishes management structure, reporting requirements and review processes
11. Intellectual Property: Addresses ownership and licensing of pre-existing and created IP
12. Confidentiality: Protects confidential information of both parties
13. Data Protection and Privacy: Ensures compliance with privacy laws and establishes data handling requirements
14. Liability and Insurance: Sets liability limits, indemnities and insurance requirements
15. Termination: Details termination rights, processes and consequences
16. Exit and Transition: Manages service transition upon termination
17. Force Majeure: Addresses unforeseen events affecting service delivery
18. General Provisions: Includes standard boilerplate clauses like notices, assignment, and governing law
