The Managed Services Agreement is essential for businesses in New Zealand seeking to outsource operational functions or services to specialized providers on an ongoing basis. This agreement is particularly relevant when organizations require continuous, managed delivery of services such as IT support, facilities management, or business process outsourcing. It establishes comprehensive terms covering service delivery, performance standards, pricing, and risk allocation, while ensuring compliance with New Zealand legal requirements including the Contract and Commercial Law Act 2017, Fair Trading Act 1986, and Privacy Act 2020. The agreement is structured to provide clear accountability, measurable service levels, and protection for both parties' interests, making it suitable for medium to long-term service relationships where consistent quality and performance are crucial.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identifies and defines the service provider and customer, including their legal entity details
2. Background: Sets out the context of the agreement, including the customer's requirements and service provider's expertise
3. Definitions: Defines key terms used throughout the agreement for clarity and consistency
4. Services: Outlines the core managed services to be provided, including scope and general service obligations
5. Term and Renewal: Specifies initial term, renewal options, and associated notice periods
6. Service Levels: Defines the required performance standards and measurement criteria
7. Charges and Payment: Details the fee structure, payment terms, and invoicing procedures
8. Customer Obligations: Specifies customer responsibilities and requirements for service delivery
9. Personnel: Outlines requirements for service provider staff, including key personnel provisions
10. Intellectual Property: Addresses ownership and licensing of IP used or created in service delivery
11. Confidentiality: Defines confidential information and obligations regarding its protection
12. Privacy and Data Protection: Sets out obligations for handling personal and business data
13. Liability and Insurance: Specifies liability limitations and required insurance coverage
14. Termination: Details termination rights, process, and consequences
15. Exit and Migration: Outlines obligations and process for service transition upon termination
16. General: Contains standard boilerplate provisions including governing law, notices, and dispute resolution
1. Change Control: Detailed process for managing changes to services or agreement - include for complex service arrangements
2. Disaster Recovery: Specific disaster recovery and business continuity obligations - include for critical services
3. Security Requirements: Detailed security obligations and standards - include for services involving sensitive data or systems
4. Audit Rights: Customer rights to audit service provider - include for regulated industries or critical services
5. Performance Reviews: Governance framework for service review - include for high-value or strategic relationships
6. Third Party Contracts: Management of third-party subcontractors - include when significant subcontracting is anticipated
7. Force Majeure: Rights and obligations during force majeure events - include for critical services or high-risk environments
1. Service Description: Detailed description of each service component and delivery requirements
2. Service Levels and KPIs: Detailed service level metrics, measurement methods, and remedies
3. Charges: Detailed pricing, rate cards, and charging mechanisms
4. Implementation Plan: Timeline and responsibilities for service transition and implementation
5. RACI Matrix: Detailed responsibility matrix for service delivery activities
6. Key Personnel: Details of key service provider personnel and roles
7. Security Requirements: Detailed security standards and compliance requirements
8. Business Continuity Plan: Disaster recovery and business continuity procedures
9. Exit Plan: Detailed requirements and procedures for service transition upon termination
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Telecommunications
Professional Services
Facilities Management
Healthcare
Financial Services
Manufacturing
Energy and Utilities
Infrastructure
Education
Relevant Teams
Legal
Procurement
Information Technology
Operations
Finance
Risk and Compliance
Commercial
Service Delivery
Vendor Management
Project Management
Relevant Roles
Chief Information Officer
Chief Technology Officer
Procurement Manager
Contract Manager
Legal Counsel
Commercial Director
Operations Director
Service Delivery Manager
Account Executive
Risk Manager
Compliance Officer
IT Director
Facilities Manager
Chief Financial Officer
Project Manager
Vendor Manager
Find the exact document you need
Electronic Contract
A New Zealand law-compliant electronic contract template for digital transactions and agreements, incorporating electronic signature and security provisions.
Download
Service Level Guarantee
A New Zealand-compliant agreement that defines guaranteed service performance levels and remedies for non-compliance.
Download
Lease Agreement For Trucking Company
A New Zealand-governed commercial lease agreement specifically designed for trucking company operations, including provisions for vehicle facilities and operational requirements.
Download
Notarial Contract
A formally authenticated legal document executed before a New Zealand Notary Public, carrying legal weight domestically and internationally.
Download
Distance Contract
New Zealand-compliant Distance Contract template for remote selling arrangements, suitable for online, telephone, and mail-order transactions.
Download
Client Confidentiality Policy
An internal policy document governing the protection of client confidential information under New Zealand law, including handling procedures and compliance requirements.
Download
Labor Agreement
A New Zealand-compliant employment agreement establishing terms and conditions between employer and employee under NZ employment law.
Download
Design Agreement
A New Zealand-governed agreement establishing terms between a design service provider and client, covering design services, deliverables, and related obligations.
Download
Website Maintenance Agreement
A New Zealand-governed agreement defining terms and conditions for professional website maintenance services, including updates, support, and security management.
Download
IT Service Level Agreement
A New Zealand-governed agreement defining IT service delivery terms, performance standards, and operational requirements between service provider and customer.
Download
General Contract For Services
A New Zealand-compliant contract template for establishing service provision relationships between providers and clients, aligned with NZ contract law.
Download
Bartender Contract
New Zealand-compliant employment agreement for bartending positions, covering essential terms and alcohol service requirements.
Download
House Share Agreement
A New Zealand-compliant agreement establishing terms and conditions for multiple occupants sharing a residential property, aligned with local tenancy laws.
Download
Training Agreement Between Company And Trainer
A New Zealand-governed agreement establishing terms between a company and trainer for professional training services delivery.
Download
Service Bond Agreement
A New Zealand-compliant agreement binding an employee to serve an organization for a specified period in exchange for receiving training or educational support.
Download
Reservation Contract
A New Zealand-compliant contract establishing terms and conditions for reservations, including payment terms, cancellation policies, and party obligations.
Download
Public Service Agreement
A New Zealand-governed agreement for engaging service providers within the public sector, aligned with Public Service Act 2020 requirements.
Download
Operation And Maintenance Contract
A New Zealand-governed agreement establishing terms for facility operation and maintenance services, including service scope, performance standards, and compliance requirements.
Download
Framework Contract In Procurement
New Zealand Framework Contract establishing terms and conditions for ongoing procurement relationships between purchasers and suppliers.
Download
Facility Letter
A formal document under New Zealand law that outlines the terms and conditions of a credit facility or loan, serving as a binding agreement between a financial institution and borrower.
Download
Exclusive Buyer Brokerage Agreement
A New Zealand-compliant agreement establishing exclusive representation rights between a real estate agent and property buyer, governed by NZ real estate law.
Download
Enterprise Subscription Agreement
A New Zealand-governed agreement establishing terms for enterprise subscription services, including service delivery, performance standards, and compliance requirements.
Download
Development Services Agreement
A New Zealand-governed agreement establishing terms for development services provision, including scope, IP rights, and delivery requirements.
Download
Customer Protection Agreement
A legal agreement outlining customer protections and rights under New Zealand law, establishing clear standards for business-consumer relationships.
Download
Admission Agreement
A New Zealand-compliant legal agreement establishing the terms of admission between an educational institution and a student, outlining rights, responsibilities, and conditions of enrollment.
Download
Administrative Contract
A New Zealand-governed contract for public sector arrangements, establishing terms for service delivery and compliance with government requirements.
Download
Transfer Contract
A New Zealand law-governed agreement facilitating the formal transfer of assets, property, rights, or obligations between parties.
Download
Shared Services Agreement
A New Zealand law-governed agreement establishing terms and conditions for shared services delivery between organizations, including service specifications, performance standards, and governance structures.
Download
Installation Agreement
A New Zealand-governed agreement setting out terms and conditions for equipment or system installation services, including scope, specifications, and compliance requirements.
Download
Payment Settlement Agreement
A New Zealand-compliant agreement that formalizes payment settlement terms between parties, including settlement amount, payment schedule, and release of claims.
Download
Dispatcher Agreement
A New Zealand-compliant agreement establishing terms and conditions for dispatch services, including operational procedures and performance standards.
Download
Staffing Agreement
A New Zealand-governed agreement between a staffing agency and client organization for temporary staffing and permanent placement services.
Download
Personal Services Contract
A New Zealand-governed agreement establishing terms and conditions between an independent contractor and client for professional services delivery.
Download
Staff Contract
A legally compliant New Zealand employment agreement establishing the terms and conditions of employment under New Zealand law.
Download
Volunteer Agreement
A New Zealand-compliant agreement establishing the relationship between an organization and a volunteer, defining rights, responsibilities, and expectations of both parties.
Download
Home Construction Contract
New Zealand residential construction agreement defining terms, specifications, and obligations between homeowner and builder under NZ law.
Download
Home Repair Contract
A New Zealand-compliant contract governing residential repair works between contractors and homeowners, including scope, terms, and obligations.
Download
Truck Driver Contract Agreement
A New Zealand-governed agreement establishing employment terms between a transport company and truck driver, ensuring compliance with NZ transport and employment regulations.
Download
Real Estate Purchase Contract
A legally binding agreement under New Zealand law for the sale and purchase of real property, detailing terms, conditions, and obligations of the transaction.
Download
Data Processing Agreement
A New Zealand law-governed agreement establishing terms and obligations for processing personal information between a data controller and processor under the Privacy Act 2020.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)