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Managed Services Agreement
"Need a Managed Services Agreement for outsourcing our IT infrastructure management to a third-party provider in Singapore, with specific focus on cybersecurity requirements and data protection compliance, to be effective from March 2025."
1. Parties: Identification of service provider and client with full legal names and registration details
2. Background: Context of the agreement, business relationship, and purpose of the managed services arrangement
3. Definitions: Key terms and interpretations used throughout the agreement
4. Services: Detailed description of managed services scope and delivery obligations
5. Service Levels: Performance standards, metrics, and measurement methodology
6. Charges and Payment: Fee structure, payment terms, invoicing, and expenses
7. Term and Termination: Duration, renewal, termination rights and consequences
8. Data Protection and Security: PDPA compliance obligations and information security requirements
9. Intellectual Property Rights: Ownership and licensing of IP created or used in service delivery
10. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification obligations
1. Change Control: Procedures for managing changes to services, scope, or terms
2. Transition Services: Implementation and exit transition requirements and procedures
3. Staff Transfer: Terms governing any transfer of personnel between parties
4. Regulatory Compliance: Industry-specific compliance requirements (for regulated sectors)
5. Force Majeure: Provisions dealing with events beyond reasonable control
1. Schedule 1 - Service Description: Detailed technical and operational specifications of services
2. Schedule 2 - Service Level Agreement: Comprehensive SLA metrics, reporting, and service credits
3. Schedule 3 - Pricing Schedule: Detailed fee structure, rates, and pricing mechanisms
4. Schedule 4 - Data Processing Agreement: PDPA compliance details and data handling procedures
5. Schedule 5 - Business Continuity Plan: Disaster recovery and service continuity procedures
6. Schedule 6 - Personnel and Key Contacts: Key personnel, governance structure, and escalation contacts
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