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Managed Services Agreement Template for Singapore

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Key Requirements PROMPT example:

Managed Services Agreement

"Need a Managed Services Agreement for outsourcing our IT infrastructure management to a third-party provider in Singapore, with specific focus on cybersecurity requirements and data protection compliance, to be effective from March 2025."

Document background
The Managed Services Agreement is essential for businesses seeking to outsource operational functions to specialized service providers in Singapore. This agreement defines the scope of services, performance standards, and mutual obligations while ensuring compliance with Singapore's regulatory framework. It's particularly relevant in today's business environment where organizations increasingly rely on external expertise for managing their IT infrastructure, business processes, or specialized operations. The agreement addresses key aspects such as service delivery, performance monitoring, data protection, and risk allocation, providing a robust framework for long-term service relationships.
Suggested Sections

1. Parties: Identification of service provider and client with full legal names and registration details

2. Background: Context of the agreement, business relationship, and purpose of the managed services arrangement

3. Definitions: Key terms and interpretations used throughout the agreement

4. Services: Detailed description of managed services scope and delivery obligations

5. Service Levels: Performance standards, metrics, and measurement methodology

6. Charges and Payment: Fee structure, payment terms, invoicing, and expenses

7. Term and Termination: Duration, renewal, termination rights and consequences

8. Data Protection and Security: PDPA compliance obligations and information security requirements

9. Intellectual Property Rights: Ownership and licensing of IP created or used in service delivery

10. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification obligations

Optional Sections

1. Change Control: Procedures for managing changes to services, scope, or terms

2. Transition Services: Implementation and exit transition requirements and procedures

3. Staff Transfer: Terms governing any transfer of personnel between parties

4. Regulatory Compliance: Industry-specific compliance requirements (for regulated sectors)

5. Force Majeure: Provisions dealing with events beyond reasonable control

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical and operational specifications of services

2. Schedule 2 - Service Level Agreement: Comprehensive SLA metrics, reporting, and service credits

3. Schedule 3 - Pricing Schedule: Detailed fee structure, rates, and pricing mechanisms

4. Schedule 4 - Data Processing Agreement: PDPA compliance details and data handling procedures

5. Schedule 5 - Business Continuity Plan: Disaster recovery and service continuity procedures

6. Schedule 6 - Personnel and Key Contacts: Key personnel, governance structure, and escalation contacts

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions






















Clauses




















Industries

Computer Misuse Act 1993: Regulates cybersecurity and IT services, addressing unauthorized access, modification of computer material, and related cybercrime issues

Personal Data Protection Act 2012: Governs the collection, use, disclosure, and care of personal data, including data protection obligations and cross-border data transfers

Electronic Transactions Act 2010: Provides legal framework for electronic contracts and digital signatures, ensuring their validity and enforceability

Contract Law (Chapter 53): Sets out fundamental principles of contract formation, performance, and enforcement under Singapore law

Evidence Act: Determines admissibility of electronic records and digital evidence in legal proceedings

Employment Act: Governs employment relationships and basic terms of employment if staff deployment is involved

Work Injury Compensation Act: Provides framework for work-related injury compensation for deployed staff

Employment of Foreign Manpower Act: Regulates employment of foreign workers and related work pass requirements

Cybersecurity Act 2018: Regulates cybersecurity requirements especially for critical information infrastructure

Banking Act/MAS Guidelines: Specific regulations for services provided to financial institutions, including security and compliance requirements

Healthcare Services Act: Specific regulations for services provided to healthcare sector, including patient data protection

Competition Act 2004: Ensures fair competition and prevents anti-competitive practices in service agreements

Copyright Act: Protects intellectual property rights related to software, documentation, and other copyrightable materials

Patents Act: Protects technological innovations and inventions that may be involved in the managed services

Trade Marks Act: Protects brands, logos, and other distinctive marks used in the service provision

Consumer Protection (Fair Trading) Act: Ensures fair trading practices and consumer protection if services are provided to consumers

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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