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Master Service Agreement
"Need a Master Service Agreement for our Singapore-based software development company to provide ongoing IT services to multiple enterprise clients, with strong data protection clauses and flexible service order provisions."
1. Parties: Identifies and defines the contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used tHRoughout the agreement
4. Services: Detailed description of services to be provided
5. Term and Termination: Duration and termination provisions
6. Payment Terms: Pricing, invoicing and payment conditions
7. Confidentiality: Protection of confidential information
8. Intellectual Property: IP ownership and licensing terms
9. Liability and Indemnification: Risk allocation between parties
10. Governing Law: Applicable law and jurisdiction
1. Force Majeure: Events beyond reasonable control - recommended for long-term or high-value contracts
2. Change Control: Process for managing changes to services - recommended for complex or evolving service arrangements
3. Data Protection: Specific PDPA compliance provisions - required when personal data processing is involved
4. Service Levels: Performance metrics and standards - recommended for technical or operational services
1. Service Description Schedule: Detailed scope of services and deliverables
2. Pricing Schedule: Detailed pricing structure, rates and payment terms
3. Service Level Agreement: Performance metrics, measurement methodology and remedies
4. Data Processing Agreement: Detailed data handling requirements and compliance measures
5. Change Control Procedure: Detailed process for implementing and managing changes to services
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