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1. Personnel and Key Personnel: Used when specific individuals are critical to service delivery or when personnel requirements need to be specified

2. Change Control: Include when services are likely to evolve or require formal change management procedures

3. Disaster Recovery: Important for critical services or when business continuity is essential

4. Insurance: Include when specific insurance requirements need to be detailed beyond general liability

5. Anti-Bribery and Corruption: Important for international services or when dealing with public sector

6. Environmental Compliance: Relevant for services with environmental impact or when required by industry regulations

7. Subcontracting: Include when service provider may need to engage subcontractors

8. Exit Management: Important for complex services requiring detailed transition arrangements

9. Service Credits: Include when financial penalties for service level failures are required

10. Audit Rights: Important when compliance verification or financial audits are necessary

1. Schedule 1 - Services Description: Detailed description of services, deliverables, and technical requirements

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Charges: Detailed pricing, rate cards, and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and requirements

5. Schedule 5 - Personnel: Key personnel, qualifications, and personnel policies

6. Schedule 6 - Change Control Procedure: Detailed process for requesting and implementing changes

7. Schedule 7 - Security Requirements: Specific security standards, protocols, and compliance requirements

8. Schedule 8 - Transition Plan: Implementation and service transition requirements

9. Appendix A - Form of Work Order: Template for individual work orders under the MSA

10. Appendix B - Reports: Templates and requirements for service reporting