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Master Service Agreement
"I need a Master Service Agreement governed by Qatar law for the provision of IT managed services between our Qatar-based technology company and international service providers, with particular focus on data protection compliance and service level requirements for critical systems starting March 2025."
1. Parties: Identification of contracting parties with full legal names, registration details, and addresses
2. Background: Context of the agreement, relationship between parties, and general purpose
3. Definitions and Interpretation: Key terms used throughout agreement, interpretation rules, and language precedence
4. Term and Renewal: Duration of agreement, renewal mechanisms, and notice periods
5. Services Scope: Detailed description of services covered, service standards, and delivery requirements
6. Order Process: Procedure for requesting services, acceptance of orders, and variation mechanisms
7. Fees and Payment: Pricing structure, payment terms, invoicing requirements, and tax provisions
8. Performance Standards: Service levels, KPIs, quality standards, and performance monitoring
9. Personnel and Resources: Requirements for service delivery personnel, qualifications, and resource commitments
10. Compliance and Permits: Regulatory compliance obligations, required permits/licenses, and compliance monitoring
11. Confidentiality: Protection of confidential information, usage restrictions, and disclosure obligations
12. Intellectual Property: IP ownership, licenses, and usage rights for pre-existing and created IP
13. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
14. Force Majeure: Events constituting force majeure, notification requirements, and consequences
15. Termination: Termination rights, notice requirements, and consequences of termination
16. Governing Law and Dispute Resolution: Choice of Qatar law, jurisdiction, and dispute resolution procedures
17. General Provisions: Standard boilerplate including notices, assignment, amendments, and entire agreement
1. Data Protection: Required when services involve processing personal data under Qatar's Data Protection Law
2. Anti-Corruption: Detailed compliance requirements for high-risk services or government-related work
3. Health, Safety and Environment: Required for services involving on-site work or environmental risks
4. Security Requirements: For services involving access to sensitive systems or facilities
5. Import/Export Controls: Required for services involving cross-border movement of goods or technology
6. Business Continuity: For critical services requiring disaster recovery and continuity planning
7. Subcontracting: When service provider likely to use subcontractors
8. Parent Company Guarantee: When financial security from parent company is required
9. Local Content Requirements: For compliance with Qatar's local content requirements in specific sectors
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Pricing and Payment Terms: Detailed fee structure, rates, and payment mechanics
3. Schedule 3 - Service Levels: Specific KPIs, measurement methods, and service credits
4. Schedule 4 - Key Personnel: List of key personnel, roles, and replacement procedures
5. Schedule 5 - Governance and Reporting: Management structure, meeting schedule, and reporting requirements
6. Schedule 6 - Form of Work Order: Template for individual work orders under the MSA
7. Schedule 7 - Technical Requirements: Specific technical standards and requirements
8. Schedule 8 - Insurance Requirements: Detailed insurance types and coverage levels required
9. Appendix A - Data Processing Agreement: Specific terms for personal data processing if applicable
10. Appendix B - Business Continuity Plan: Detailed continuity and disaster recovery procedures if required
Authors
Oil & Gas
Construction
Information Technology
Professional Services
Telecommunications
Healthcare
Financial Services
Manufacturing
Logistics
Facilities Management
Engineering Services
Consulting Services
Legal
Procurement
Commercial
Finance
Operations
Risk & Compliance
Business Development
Project Management
Account Management
Supply Chain
Service Delivery
Executive Leadership
Legal Counsel
Contract Manager
Procurement Manager
Commercial Director
Chief Financial Officer
Operations Director
Risk Manager
Compliance Officer
Business Development Manager
Project Manager
Account Manager
General Counsel
Chief Executive Officer
Supply Chain Manager
Service Delivery Manager
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