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Service Provision Agreement Template for Ireland

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Key Requirements PROMPT example:

Service Provision Agreement

"I need a Service Provision Agreement for my IT company to provide cloud hosting and maintenance services to Irish financial institutions, with robust data protection clauses and specific provisions for 24/7 service availability starting March 2025."

Document background
This Service Provision Agreement template is designed for use in the Irish jurisdiction when establishing a formal service relationship between a provider and recipient. It is particularly suitable for business-to-business service arrangements where one party agrees to provide professional, technical, or operational services to another for consideration. The agreement incorporates essential elements required under Irish law, including provisions from the Sale of Goods and Supply of Services Act 1980, data protection requirements under GDPR, and relevant EU regulations. It can be customized for various service types, from consulting and professional services to technical and operational support, while maintaining compliance with Irish legal requirements. The document includes comprehensive sections on service levels, payment terms, intellectual property rights, and liability provisions, making it suitable for both straightforward and complex service arrangements.
Suggested Sections

1. Parties: Identification of the service provider and service recipient with full legal names and registered addresses

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Definitions of key terms used throughout the agreement

4. Services: Detailed description of the services to be provided, including scope and delivery requirements

5. Term and Termination: Duration of the agreement, renewal provisions, and circumstances for termination

6. Fees and Payment: Payment terms, fee structure, invoicing procedures, and payment schedules

7. Service Levels: Performance standards, metrics, and measurement methodology

8. Provider Obligations: Key responsibilities and commitments of the service provider

9. Client Obligations: Key responsibilities and commitments of the service recipient

10. Intellectual Property: Ownership and usage rights of pre-existing and created IP

11. Confidentiality: Protection and handling of confidential information

12. Data Protection: GDPR compliance and data handling requirements

13. Liability and Indemnification: Limitation of liability and indemnification provisions

14. Force Majeure: Handling of events beyond reasonable control

15. Governing Law and Jurisdiction: Specification of Irish law and jurisdiction

16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Change Control: Procedures for managing changes to services or agreement terms - include when services are likely to evolve

2. Disaster Recovery: Business continuity and disaster recovery procedures - include for critical services

3. Staff and Key Personnel: Requirements for service provider's personnel - include when specific expertise or security clearance is required

4. Insurance: Specific insurance requirements - include for high-risk or regulated services

5. Audit Rights: Client's rights to audit provider's operations - include for regulated industries or critical services

6. Exit Management: Procedures for service transition at contract end - include for complex or business-critical services

7. Security Requirements: Specific security protocols and requirements - include for services involving sensitive data or systems

8. Compliance with Anti-Slavery Laws: Modern slavery compliance requirements - include for services with complex supply chains

9. Environmental Compliance: Environmental standards and requirements - include for services with environmental impact

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications and service descriptions

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Charges: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Client Dependencies: Detailed list of items, access, or information the client must provide

5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms and requirements

6. Schedule 6 - Contact Details: Key contacts and escalation procedures

7. Schedule 7 - Change Control Procedure: Detailed process for implementing and documenting changes

8. Appendix A - Form of Change Order: Template for documenting agreed changes to services

9. Appendix B - Security Policies: Detailed security requirements and procedures

10. Appendix C - Required Insurance Coverage: Specific insurance types and coverage levels required

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions


















































Clauses











































Relevant Industries

Information Technology

Professional Services

Management Consulting

Financial Services

Healthcare

Education

Telecommunications

Facilities Management

Business Process Outsourcing

Legal Services

Marketing and Advertising

Engineering Services

Construction Services

Environmental Services

Research and Development

Relevant Teams

Legal

Procurement

Commercial

Operations

Finance

Risk and Compliance

Business Development

Project Management

Service Delivery

Account Management

Supply Chain

Executive Leadership

Relevant Roles

Legal Counsel

Commercial Director

Procurement Manager

Operations Manager

Contract Manager

Business Development Manager

Chief Financial Officer

Risk Manager

Compliance Officer

Project Manager

Service Delivery Manager

Account Manager

Chief Operating Officer

General Counsel

Managing Director

Head of Legal

Commercial Manager

Supply Chain Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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