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Service Provision Agreement
"I need a Service Provision Agreement for my IT company to provide cloud hosting and maintenance services to Irish financial institutions, with robust data protection clauses and specific provisions for 24/7 service availability starting March 2025."
1. Parties: Identification of the service provider and service recipient with full legal names and registered addresses
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Services: Detailed description of the services to be provided, including scope and delivery requirements
5. Term and Termination: Duration of the agreement, renewal provisions, and circumstances for termination
6. Fees and Payment: Payment terms, fee structure, invoicing procedures, and payment schedules
7. Service Levels: Performance standards, metrics, and measurement methodology
8. Provider Obligations: Key responsibilities and commitments of the service provider
9. Client Obligations: Key responsibilities and commitments of the service recipient
10. Intellectual Property: Ownership and usage rights of pre-existing and created IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: GDPR compliance and data handling requirements
13. Liability and Indemnification: Limitation of liability and indemnification provisions
14. Force Majeure: Handling of events beyond reasonable control
15. Governing Law and Jurisdiction: Specification of Irish law and jurisdiction
16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Change Control: Procedures for managing changes to services or agreement terms - include when services are likely to evolve
2. Disaster Recovery: Business continuity and disaster recovery procedures - include for critical services
3. Staff and Key Personnel: Requirements for service provider's personnel - include when specific expertise or security clearance is required
4. Insurance: Specific insurance requirements - include for high-risk or regulated services
5. Audit Rights: Client's rights to audit provider's operations - include for regulated industries or critical services
6. Exit Management: Procedures for service transition at contract end - include for complex or business-critical services
7. Security Requirements: Specific security protocols and requirements - include for services involving sensitive data or systems
8. Compliance with Anti-Slavery Laws: Modern slavery compliance requirements - include for services with complex supply chains
9. Environmental Compliance: Environmental standards and requirements - include for services with environmental impact
1. Schedule 1 - Service Description: Detailed technical specifications and service descriptions
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements
3. Schedule 3 - Charges: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Client Dependencies: Detailed list of items, access, or information the client must provide
5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms and requirements
6. Schedule 6 - Contact Details: Key contacts and escalation procedures
7. Schedule 7 - Change Control Procedure: Detailed process for implementing and documenting changes
8. Appendix A - Form of Change Order: Template for documenting agreed changes to services
9. Appendix B - Security Policies: Detailed security requirements and procedures
10. Appendix C - Required Insurance Coverage: Specific insurance types and coverage levels required
Authors
Information Technology
Professional Services
Management Consulting
Financial Services
Healthcare
Education
Telecommunications
Facilities Management
Business Process Outsourcing
Legal Services
Marketing and Advertising
Engineering Services
Construction Services
Environmental Services
Research and Development
Legal
Procurement
Commercial
Operations
Finance
Risk and Compliance
Business Development
Project Management
Service Delivery
Account Management
Supply Chain
Executive Leadership
Legal Counsel
Commercial Director
Procurement Manager
Operations Manager
Contract Manager
Business Development Manager
Chief Financial Officer
Risk Manager
Compliance Officer
Project Manager
Service Delivery Manager
Account Manager
Chief Operating Officer
General Counsel
Managing Director
Head of Legal
Commercial Manager
Supply Chain Manager
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