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1. Data Protection and Privacy: Required when services involve personal data processing or storage

2. Insurance: Specific insurance requirements when services involve physical risks or professional liability

3. Performance Monitoring: Detailed KPIs and monitoring mechanisms for complex service arrangements

4. Compliance with Laws: Specific regulatory compliance requirements for regulated services

5. Anti-Corruption and Ethics: Required for government contracts or when dealing with public sector entities

6. Business Continuity: Required for critical services or long-term arrangements

7. Subcontracting: Rules and permissions for subcontracting when relevant to service delivery

8. Training and Knowledge Transfer: Required when service includes capability building or technology transfer

9. Exit Management: Detailed transition provisions for complex or critical services

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels: Specific performance metrics, KPIs, and service level requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Key Personnel: List of key service provider personnel and their roles

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Contact Details: Key contacts and escalation matrix for both parties

7. Schedule 7 - Required Insurance: Specific insurance types and coverage levels

8. Schedule 8 - Approved Subcontractors: List of pre-approved subcontractors if applicable

9. Appendix A - Form of Reports: Templates for required service reports and documentation

10. Appendix B - Security Requirements: Specific security protocols and requirements