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1. Data Protection and Privacy: Required when services involve processing personal or sensitive data

2. Disaster Recovery: Necessary for critical services requiring business continuity planning

3. Security Requirements: Important for IT services or when handling sensitive information

4. Staff and Personnel: Required when service delivery involves dedicated personnel or on-site teams

5. Transition and Exit: Important for complex services requiring detailed exit planning

6. Compliance and Audit: Necessary for regulated industries or when compliance certification is required

7. Intellectual Property Rights: Required when services involve creation or use of intellectual property

8. Environmental Requirements: Important for services with environmental impact or sustainability requirements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methods for each service level

3. Schedule 3 - Pricing and Commercial Terms: Detailed pricing structure, rates, and commercial arrangements

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures and processes

5. Schedule 5 - Contact Details and Escalation Matrix: Key contacts and escalation procedures for both parties

6. Schedule 6 - Report Templates: Standard formats for performance reports and other required documentation

7. Schedule 7 - Technical Requirements: Technical specifications, system requirements, and infrastructure details

8. Appendix A - Service Credit Calculations: Detailed methodology for calculating service credits and penalties

9. Appendix B - Change Control Procedure: Process for requesting and implementing changes to services or terms