��������Ƶ

1. Data Protection and Privacy: Required when service involves processing personal data or sensitive information

2. Disaster Recovery: Include when service requires business continuity planning

3. Security Requirements: Necessary for services involving IT systems or sensitive data

4. Change Management: Include when service scope may require regular modifications

5. Subcontracting: Required when service provider may need to engage subcontractors

6. Insurance Requirements: Include for high-risk services or when required by regulatory framework

7. Intellectual Property Rights: Required when service involves creation or use of intellectual property

8. Exit Management: Include for complex services requiring transition planning

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and thresholds

3. Schedule 3 - Pricing and Payment Terms: Detailed fee structure and payment conditions

4. Schedule 4 - Support Procedures: Detailed support processes and escalation procedures

5. Schedule 5 - Contact Details: Key personnel and contact information for both parties

6. Appendix A - Report Templates: Standard formats for service level reporting

7. Appendix B - Technical Infrastructure: Details of technical infrastructure and requirements

8. Appendix C - Service Credit Calculations: Detailed methodology for calculating service credits