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1. Service Credits: Include when specific service levels are critical and financial penalties apply for missed targets

2. Insurance: Detailed insurance requirements for high-risk services or when vendor works on-site

3. Security Requirements: Include for services involving sensitive data or system access

4. Business Continuity: Required for critical services where continuity is essential

5. Change Control: Include for long-term or complex services requiring formal change processes

6. Personnel: Include when specific vendor staff requirements or qualifications are needed

7. Anti-Bribery and Corruption: Include for high-value contracts or public sector work

8. Environmental Compliance: Include for services with environmental impact or when required by client policy

9. Audit Rights: Include when regular auditing of vendor performance or compliance is required

10. Exit Management: Include for complex services requiring detailed transition arrangements

1. Schedule 1 - Service Description: Detailed description of services, deliverables, and technical requirements

2. Schedule 2 - Service Levels: Specific performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Charges and Payment: Detailed fee structure, rates, expenses, and payment terms

4. Schedule 4 - Key Personnel: Details of key vendor staff and their roles

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details

6. Schedule 6 - Change Control Procedure: Process for managing changes to services or agreement terms

7. Schedule 7 - Client Dependencies: Detailed list of client-provided items, access, or assistance

8. Appendix A - Template Reports: Standard formats for required service reports

9. Appendix B - Security Policies: Relevant security standards and requirements

10. Appendix C - Exit Plan Template: Framework for service transition or termination