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1. Regulatory Compliance: Specific section for heavily regulated industries (e.g., financial services, healthcare) detailing compliance requirements

2. Business Continuity and Disaster Recovery: Detailed provisions for service continuity in crisis situations, recommended for critical services

3. Third-Party Subcontractors: Rules for engaging subcontractors, needed if service provider plans to outsource portions of services

4. Change Control: Formal process for managing changes to services or agreement terms, important for complex service arrangements

5. Environmental Compliance: Required for services with environmental impact or when parties have specific sustainability commitments

6. Anti-Bribery and Corruption: Detailed compliance provisions, particularly important when dealing with government entities or regulated industries

7. Parent Company Guarantee: Required when seeking additional financial security from service provider's parent company

8. Foreign Language Version: Required under Indonesian law if any party is foreign, providing for dual-language agreement with precedence rules

1. Schedule 1 - Service Specifications: Detailed technical and operational specifications of all managed services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, performance indicators, and measurement methodologies

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, pricing models, payment milestones, and any variable pricing elements

4. Schedule 4 - Personnel and Key Contacts: List of key personnel, roles, responsibilities, and contact information for both parties

5. Schedule 5 - Technical Requirements: Customer's technical environment, integration requirements, and technical specifications

6. Schedule 6 - Security Requirements: Detailed security protocols, standards, and compliance requirements

7. Schedule 7 - Change Control Procedure: Detailed process for requesting, approving, and implementing changes to services

8. Schedule 8 - Exit Plan: Detailed procedures for service transition upon termination, including timelines and responsibilities

9. Appendix A - Form of Change Order: Template for documenting and approving changes to services or agreement terms

10. Appendix B - Incident Report Template: Standard format for reporting and documenting service incidents or breaches

11. Appendix C - Service Request Form: Template for requesting additional or modified services under the agreement