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1. Service Level Agreement (SLA): Include when specific performance metrics and service levels need to be measured and maintained

2. Personnel Requirements: Include when specific qualifications or security clearances are required for service delivery staff

3. Insurance: Include when specific insurance coverage requirements are necessary for the services

4. Compliance with Specific Regulations: Include when services are in regulated industries (e.g., financial services, healthcare)

5. Subcontracting: Include when the service provider may need to engage subcontractors

6. Change Management: Include when services may need to be modified during the contract term

7. Audit Rights: Include when customer requires rights to audit service provider's operations

8. Business Continuity and Disaster Recovery: Include for critical services requiring continuous operation

9. Exit Management: Include when complex transition arrangements are needed at contract end

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics, measurement methods, and remedies

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, payment terms, and any rate cards

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and conditions

5. Schedule 5 - Contact Details and Escalation Procedure: Key personnel contacts and issue escalation process

6. Schedule 6 - Required Insurance Coverage: Specific insurance types and coverage levels required

7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable

8. Appendix A - Change Request Form: Standard form for requesting and documenting service changes

9. Appendix B - Service Report Template: Format for regular service performance reporting